Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For assistance with recovering your Microsoft account, please be sure to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
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Is this with all maps or just some of them? Make sure your Minecraft account is attached to a Microsoft account, and make sure Minecraft is running the latest version on all your devices. Let us know what else you've tried, and which map(s) you're seeing issues with. ^FF
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What is the issue that you're facing with Minecraft? Let us know a little bit more details and we'll be happy to point you in the right direction or offer any clarification! ^FF
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Unmigrated Mojang accounts will not be deleted. More information on Java migration can be found in our FAQ: bit.ly/3czevKI. ^FF
Feel free to share your suggestions and feedback for Minecraft at feedback.minecraft.net/hc/en… so our devs can take a look at your ideas! ^FF
Thank you for that info! It sounds like you've already done all the basic troubleshooting, so let's get you on up to one of our technical specialists by completing our request form at bit.ly/3uO21ER, and include any screenshots and what you've already tried so far! ^FF
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With this sort of error, let's get you up to Support so a technical specialist can take a look at this for you: bit.ly/3uO21ER. ^FF
Does it turn back to the normal horizontal view if you turn off the auto-rotate option on your Android? ^FF
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The Creeper error code means that a network issue has prevented your sign-in. Make sure that your connection is stable and check that it is configured properly. If you haven't already done so, a router reboot may also help. Let us know if you're still seeing this error! ^FF
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If possible, you can try uploading your world from a prior backup. Unfortunately, Mojang doesn't store any info on individual worlds as these are tied locally to your device. You can also upload the world to a Realm to store it online. More info here: bit.ly/3c9PK76. ^FF
Is this only happening with certain skin packs, or are all of them not loading properly? Can you let us know what troubleshooting steps you've tried so far to address this issue, if any? ^FF
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Sorry about that. We're unable to comment on any future updates or features that are not publicly known at this time. All available info is in the previously linked FAQ. Be sure to check this category on the help site bit.ly/3j66i3P for updates! ^AM
You can reach out directly to our team by completing our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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That sounds like a fun idea! You can submit your idea about Allays to our feedback site feedback.minecraft.net/hc/en… where we encourage players to submit ideas so the devs can see! ^AM
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You can try downloading and launching the game directly from the Microsoft Store. Is this the new Launcher for Windows or are you using the older Unified Launcher/Win 7/8 Launcher? Once we have that info we can continue looking into this! ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
We can't assist via DMs, but for assistance with your account, make sure to reach out directly by sending us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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We'll need to know what device/playform and Edition you're playing so we can make sure we provide the correct troubleshooting. Let us know so we can keep looking into this! ^AM
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It happens sometimes but this is something that our Realms team is prepared to assist you with. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM