Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
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Replying to @tik_look
Thanks for providing that for me! It looks like an agent hasn't gotten to your ticket just yet due to the backlog, but I assure you that you'll get a response as soon as an agent reaches yours. Thanks for your patience in the meantime! ^BT
Replying to @Vxns17
Thanks for making that ticket for us! There's a bit of backlog at this time, but I assure you that an agent will be with you as soon as they reach yours. Thanks for your patience in the meantime! ^BT
Replying to @mescedd
Need a bit more information on what's going on! Are you getting errors, what platform are you on, and are you playing on WiFi or Hardwire? ^BT
Replying to @gem9991
If you could, can you provide your ticket number so I can take a look? ^BT
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Replying to @ashl4vx
If you could, can you reach out to our Tech Support? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @AmbassadorSex
Gotcha. If you could, can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @pegasusepsilon
Sorry to hear If you could, can you try another browser and/or device to see if you continue running into this issue? I'd also suggest clearing your cache and cookies! ^BT
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Replying to @Ormsbotly
That's definitely frustrating to deal with! Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. ^BT
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Replying to @RGAPCreative
Ooh, I love dogs! If you'd like, go ahead and submit that on our suggestions/feedback site here: feedback.minecraft.net/hc/en… ^BT
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Replying to @tik_look
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^BT
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Replying to @izzypzzy515
Were you able to powercycle your device and router as well? If so, let us know! ^BT
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Replying to @PrimaryPrism363
Please reach out to our Tech team and they'll look into it! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Replying to @Mizuno_Aoi
I'm not seeing a widespread issue, but we should be able to look into it if you reach out to our Marketplace team. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @golden_toasted
It looks like you are trying to link a Microsoft account that has already been used to link to another PlayStation Network account. If you have multiple PSNs, please make sure that you are using the correct Microsoft account login information for each specific PSN account.​ ^BT
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Replying to @iseveralfox
If you're having an issue with the Feather client, you'll need to reach out to their support. If you need help with your account, we can help! Please send us an email at bit.ly/3uO21ER and remember to attach your Transaction ID and account name / Gamertag. ^BT
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Replying to @Theunko74548672
Could you grab a screenshot of that so we can look into this further for you? ^BT
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Replying to @Gabriel41633270
The Cauldron error means that Minecraft could not reach the authentication servers or the connection has timed out. What troubleshooting steps have you tried so far, if any? If may help to switch from WiFi to a hardwire connection if possible, and rebooting your router too. ^FF
Replying to @Big_Zo2013
For help with locating your Microsoft account, please reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
Replying to @ebrown459
For assistance with a Microsoft account, your friend will need reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
Replying to @fnfvsmrrainbow
I'm sorry to hear that! What exactly happens when you try to use the Marketplace, and what device are you using to play Minecraft? Are you seeing any errors, or is it just unresponsive? Once we have a little more info we can better direct you to the right place. ^FF
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