Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
We appreciate the effort put into your idea! For better results, though, we suggest submitting your idea to our feedback site so the devs can take a look: bit.ly/3uQyA4R. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
Our account specialists can take a look if you create a ticket with them! Please send us an email at bit.ly/3uO21ER to keep your information safe and we will assist. ^FF
The specialist that is working with your request has the final say in the matter, and we're unable to overturn it. Thank you for your understanding. ^FF
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^FF
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Make sure that Minecraft is up-to-date on your console, and try using a hardwire connection if you're using WiFi. If you're still unable to sign in, make sure to contact support.xbox.com/en-US/ as they can assist you further with your Microsoft account. ^FF
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Let's have our Technical team take a look at what's going on. To keep your information secure, please complete our request form at bit.ly/3uO21ER. ^FF
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If the ticket was recently submitted, just sit tight and be patient. Someone will reach back out shortly! Please note though we'll need to speak to the account owner, so just in case, we won't be able to work with you in a ticket on their behalf. ^AM
You should have received an email from Mojang confirming the purchase with a transaction ID. Be sure to check your spam/junk folder. If you don't have that, we may still be able to assist. Just be sure to let the agent know and ensure they're checking the correct account! ^AM
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Unfortunately, the developer is no longer in business and Story Mode is no longer supported or distributed. For more info, be sure to check out this page: bit.ly/3wljjcB ^AM
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Unfortunately, we're unable to transfer games between accounts. If you purchased on the incorrect account, you'll need to purchase again on the correct account. To inquire about a refund, you'll need to check with the retailer who you purchased the prepaid card from. ^AM
That's a great question but unfortunately one for the devs; we at support can't really answer that. However, if this is something you'd like to see added to Minecraft, you're more than welcome to submit that idea to our feedback site: feedback.minecraft.net/hc/en… ! ^AM
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This happens sometimes, but we have a Realms team in place who can look into this! To keep their information secure, please have your friend complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with this question! ^AM
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Can you explain in a bit more detail what you mean? If you're only seeing Demo mode, please check out this article: bit.ly/3cluzz3, also ensure you're logged into the correct account. ^AM
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Which issues specifically are you facing? We need some more info to sus out the issue; kindly explain in further detail what's going on with your Minecraft on Xbox and we'll be happy to help! ^AM
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Make sure to check 1) the Mac OS native firewall allows perms for Minecraft or is disabled and 2) your account privacy settings allow access to multiplayer. You can check steps on that here: bit.ly/3zjgZ6W but do let us know if this continues to be an issue! ^AM
If you expected the Vanilla cape, but have yet to receive it, let's get you over to Accounts team so they can investigate. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
If you have a Microsoft account, make sure to use the Microsoft log-in option and password reset within that window and you're not using the Mojang password reset option. OR, is this by any chance an un-migrated Mojang account? ^AM
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Our team can try and assist you with updating the email so you can get migrated. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your username and any relevant information you can remember about the account. ^AM