Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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The Realms team would be a better option than Twitter support for this issue as they have the tools to investigate. Please reach back out and let them know the issue remains unresolved. Make sure to provide any Transaction IDs so they can locate the charges! ^AM
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Storage space on the Switch is typically the culprit in these cases. Make sure you have lots of space in your Minecraft storage for the device; getting rid of any unused/old world saves or data (such as texture packs, marketplace items). Let us know if you've done that! ^AM
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Ticket was received and it looks like you're in line! Someone will assist you as soon as they are able. Thank you for sitting tight and being patient! ^AM
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If the migration wasn't successful, try logging into the profile on minecraft.net to start the process over. Make sure you're not logged in with a Microsoft account! Double check the sign in screen is for Mojang. Let us know if this continues to be an issue! ^AM
Make sure to continue working with your agent in that ticket. If your issue remains unresolved, let them know so they can continue working with you. ^AM
There could be a few issues, but our Realms team has the tools to look into this for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
What's going on when you try to log in? We'll need a bit more detailed explanation about the problem so we can ensure we're assisting with the correct issue! ^AM
Unfortunately, we're unable to assist with Microsoft accounts, as we typically assist with Mojang and Legacy accounts for Java Edition. Please reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
If you never received a response, we'll want to check in and make sure your ticket was received! Do you happen to have the original ticket number? Alternatively, you're always welcome to submit a new ticket at aka.ms/Minecraft-Support and someone will look into it! ^AM
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To avoid confusion, make sure to explain you do not have access to the email address and they will assist you with updating it. Please continue working with the agent on your ticket and let them know if your issue remains unresolved! ^AM
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In that case let's get you up to our Technical team who can take a further look into this for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Sorry to hear about that. Let's get you over to our Marketplace team so they can look into it! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Keep in mind that Bedrock versions of Minecraft on consoles require a paid online subscription for online multiplayer and Realms. Make sure your Xbox Live Gold subscription is up-to-date and double check that the privacy settings are saved! ^AM
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Let's get you over to our Tech team who can provide you with some detailed guidance for this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
You'll need to have them both on the same Microsoft account. Our Accounts team has the tools to look into it for you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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You may be experiencing an issue we are currently looking into. In order to help us with investigating this issue, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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If you send a message to our Accounts team, they'll be happy to look into it. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
This is likely a connection issue; make sure to connect to hardwire if on wifi and power-cycle your device and router. Also, make sure you check that your privacy settings allow online and multiplayer! You can check that out here: bit.ly/3zjgZ6W ^AM
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Are you running into any issues when trying to upload your own skin? Let us know in detail a bit more about your issue and and we'll be happy to help! ^AM
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