Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry to hear about this! If you could, can you make a ticket with our Technical team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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The issue you've described typically indicates a connection issue. We recommend switching to hardwire if you are on wifi, and disabling any VPNs. Which device are you playing on? This might help us narrow down any issues. ^AM
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
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Let's have you reach out to our technical specialists for this error that you're seeing. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
If you haven't gotten a response from us in that amount of time, then we may not have received your ticket. Send us your information at bit.ly/3uO21ER and be sure to use an email address that you're able to access. Otherwise, our reply won't make it through to you! ^FF
Our accounts specialists can take a look into this for you if you create a ticket with them! Please send us an email at bit.ly/3uO21ER and we will assist. ^FF
Switching to a hardwire connection, if possible, may help with some of those issues that you're seeing. Let us know if you're able to try a wired connection at all or if you're still facing this issue! ^FF
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For help with recovering your Microsoft account, you'll need to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
This sounds like a Realm subscription. Do you know if this is for a Java or Bedrock account? Even if you're not too sure, you can reach out to our Realm specialists by submitting a ticket at bit.ly/3uO21ER and we'll be able to look into those charges for you! ^FF
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That is correct; previous usernames are held for an additional 7 days after the initial 30 day waiting period on changing usernames. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
For reports of this nature, we will need you to please file a ticket: bit.ly/3krtHNj. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Sorry about any delay your friend is encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If your friend can provide us with their ticket number, we can check in on the status of the request for them. ^FF
Demo mode issues typically happen when you're logging into a account where the game license isn't linked. Please make sure you're logging in with the correct account and you should be able to access your game! ^FF
We apologize for the inconvenience, as this is currently a known issue. To help our team with tracking this issue, please complete our request form at bit.ly/3uO21ER. ^FF
This typically means it's the incorrect Microsoft account, or the migration did not complete. Did you receive an email confirming a successful migration? If so, you'll need to reach out to Microsoft at support.xbox.com for assistance with locating the correct account ^AM
Please check out this FAQ for potential solutions: bit.ly/3cluzz3 but the typical issue is that the incorrect account is being logged into. If you need assistance with locating a purchase, please reach out to nitter.vloup.ch/xboxsupport or support.xbox.com ^AM