Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
Writing in at aka.ms/Minecraft-Support is the best way to reach a Realms specialist. However, we have a bit of a backlog so it may take some time for an agent to review your request. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
Hmm, if your friends can connect but you can't, it might be a firewall issue from your laptop / tower preventing local connections. Have you tried double checking and allowing Java (or Minecraft for Windows) on both devices, or temporarily disabling it? ^IV
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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We're not able to DM you. You will need to continue working with the support agents to get the assistance you need. ^TK
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No worries, we have a Realms team in place that can assist you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Could be you have an unstable connection or corruption. Do any of these Worlds have anything in common? Builds, Packs, third party mods? ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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You don't want me to say it but I have to say it 🤐 Your privacy settings need to be updated and that's not working for you, you will need to reach out to Xbox/Microsoft Support to look into the issue closer: account.xbox.com/settings ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
hmmm... have you made sure to update your Realm to the latest version of the game? If not, would be good to check for updates. If that doesn't work reach back out to me and I'll escalate you upward. ^TK
You're gonna have to keep playing to get achievements! Unfortunately, nothing we can do on our end to get your achievements to show. ^TK
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In this case, the best option here would be to reach out to Microsoft Support for assistance with the account that is attached. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Worlds are stored locally so if the app was deleted or it shut down improperly your worlds can be deleted. A way so that this doesn't happen is moving the world to a Realm, then friends can join as well and you can create backups of the World. ^TK
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If you could, can you grab a screenshot of what you're seeing when attempting to access multiplayer? ^BT
Thanks for the suggestion! If you'd like to submit your idea to our feedback site: feedback.minecraft.net/hc/en… the devs can take a look! ^BT
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