Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Minecraft purchases are now processed by Microsoft. We recommend giving it a try first to see if you're able to make a purchase, but if unable, we suggest checking in with retail/gaming stores for availability on physical prepaid cards. ^AM
1
1
Thank you for your patience! It looks like there was a temporary issue but it has since been resolved by the team. Let us know if you continue running into any issues so we can look into it! ^AM
Thank you for your patience! We had a temporary issue with Realms yesterday, but it has since been resolved by the team. Let us know if you continue running into any issues so we can look into it! ^AM
Thank you for your patience! There was a temporary issue with Realms yesterday but it has since been resolved by the team. Let us know if you continue running into any issues so we can look into it! ^AM
1
Thanks for your patience and apologies for the delay! There was a temporary issue with Realms yesterday but it has since been resolved by the team. You should now be able to play Realms as normal. If you still run into issues though, let us know so we can look into it! ^AM
Thanks for your patience! This was just a temporary issue but has now been mitigated by the team. Let us know if you continue running into trouble so we can look into any other issues. ^AM
There was a temporary outage with Realms services but it has now been resolved and you should be able to resume as normal. Apologies for the delay! If you still have any trouble, let us know so we can look into it. ^AM
Can you let us know what's going on when you try to join your Realm? This may have been due to a temporary issue we had with Realms yesterday and should now be resolved. But if you're still having issues, let us know so we can look into it! ^AM
1
Thanks for your patience! There was a temporary issue but should now be resolved. Let us know if you continue facing issues! ^AM
Sorry for the delay and thanks for your patience. Realms had a small outage yesterday but it has since been mitigated by the team. You should now be able to dive right back in. Let us know if this continues to be an issue! ^AM
1
1
We had a small outage yesterday, but those issues have now been resolved and you should be able to resume to your regularly scheduled mining. Let us know if you're still having any issues! ^AM
1
Thanks for your patience! There was a little hiccup in the server yesterday, but those issues should now be resolved! Let us know if this continues to be an issue. ^AM
1
1
Unfortunately, we don't have the ability to move capes between accounts. For assistance with recovering a Microsoft account, be sure to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
1
Not currently seeing any outages on our side of things. What specifically are you unable to access? Is it all online features, Marketplace, multiplayer, Realms, or something else? Let us know in a bit more detail what sorts of issues you're facing and we'll be happy to help! ^AM
Ope, that's no good! Are these Dungeons DLCs or are you referring to Marketplace items? Were you able to access them before and now they don't appear? A bit more detail about the issue can help us get you pointed in the right direction! ^AM
1
I'm not sure what we're fixing. Can you let us know exactly what's going on so we can get started on trying to fix it? ^AM
Have you already reached out to Support by submitting a ticket? If so, continue working with your agent and let them know you still require assistance. If not, can you let us know which exit code you're seeing and which Edition you're playing? ^AM
2
If there is a tool or function you'd like to see added to Minecraft, we always encourage players to submit your thoughts and ideas to our Feedback site: feedback.minecraft.net/hc/en…. This will be the best way to make sure the devs can see! ^AM
1
This can usually be resolved by force closing the Play Store app, then attempting a download again after a restart. Make sure your mobile OS is updated to the latest version. Alternatively, you may be able to download directly from the Play Store site in your mobile browser. ^AM