Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Make sure you are signed into the Play Store account that was used to purchase the app. For assistance with your purchase or account, make sure to also reach out to Google Play Support: support.google.com/googlepla… ^AM
If you're playing on a Realm, make sure you're not in Creative mode. More possible issues with achievements can be found in this handy FAQ: bit.ly/3GWqCfZ ^AM
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Make sure you're logged into the correct account; check out this FAQ for more possibilities: bit.ly/3cluzz3. For assistance with locating an account or purchase, please reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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Steve is a tall guy! nitter.vloup.ch/Xbox/status/1451… ^AM
We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution, please read our FAQ here: help.minecraft.net/hc/en-us/… ^IV
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Man, you hate to hear that. If the ender chests are different too, then the world definitely thinks you're a different player. It's a basic thing, but we'd recommend checking that you're using the same exact account as before. If you are, is this Java or Bedrock? ^IV
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Gotcha! In that case, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question. ^IV
If you can't log in with your Microsoft account, we recommend contacting nitter.vloup.ch/xboxsupport or support.xbox.com. They might be able to help you recover the account. ^IV
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You can download the launcher by going to minecraft.net/download. If you're having trouble logging in after that, remember to log in with the Microsoft Login option and the same Microsoft account you used during migration. ^IV
Huh, how bout that. Just to confirm, do you have the portrait orientation locked, or is your phone set to auto-rotate? Also, is it Android or iOS? ^IV
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Unfortunately, we can't fix corrupted worlds. However, if this happens on every world you might be able to backup your worlds and reinstall to fix it. Be sure to save a copy of your world first! You can check out those steps here:
bit.ly/3jiNA8W ^IV
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Hmm, in this case the best option would be to submit a ticket with us by visiting bit.ly/3YyARPp so that our team can safely and quickly review your question. Be sure to include the error and your current username. ^IV
Gotcha. If you can't log in to your Microsoft account at all, please contact support.xbox.com.
If you can log in to your Microsoft account, just not in the Minecraft Launcher, please complete our request form at aka.ms/Minecraft-Support ^IV
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If it's not covered in the guidelines, then there's a good chance we don't want you to do it. If there is something that you do not understand, we advise you to seek legal counsel. ^BT