Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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No worries, our Accounts team should still be able to help you if you make a ticket! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your account name / Gamertag. ^BT
Do you get an error message when you try to log into your new account? If so, can you grab a screenshot for me? ^BT
The Demo issue typically happens when you're logged into an account that doesn't have a game license. Please make sure to double-check your credentials and that you're using the Microsoft log-in. Also, check this FAQ to see if it helps: bit.ly/3cluzz3 ^BT
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Glad to hear that you were able to restore everything! Sadly, we're not able to change usernames for another user, however. ^BT
If you're running into the same issue, I'll also suggest that you reach out to our Tech support. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for your interest! Check out our LinkedIn and Microsoft's career page. While we don't have any current openings, we'd suggest reaching out through these channels: bit.ly/3gsyuMp and bit.ly/3DmMJvs ^BT
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Our Accounts team should be able to help with that! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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You'll need to continue working with Microsoft Support as we don't have access to their account management system. You should be able to reach out to them by the following avenues: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Thanks for getting that screenshot! The Crossbow error code indicates that a client error has occurred during sign-in. Please try restarting the game and/or letting it idle for a few minutes before trying again. If you still run into issues, let us know. ^BT
There is a big of a backlog due to the holiday season, but they'll reach out to you as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT
Gotcha. If you could, can you reach out to our tech team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Do you get an error message when trying to launch your game? If so, please grab a screenshot and we'd be happy to help. ^BT
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Just to clarify, you're having how to delete your old log-in and sign in with your new account? ^BT
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Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We can't open or answer DMs at this time, but we'd be happy to help in replies! What seems to be the problem? ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
Can't give an estimated time due to our backlog, but I assure you that an agent will be with you as soon as they get to your ticket. Thanks for your patience with us in the meantime! ^BT
Ostriches are very cute! Send that over to our Devs so they can take a look. feedback.minecraft.net/hc/en… ^BT
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