Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You'd need to go reach out to the creator of this add-on/texture pack so they can help you with this. We can only assist with texture packs that were made by us. ^BT
Gotcha, thanks for that! If you could, can you also let me know what platform you're playing on when you run into this issue? ^BT
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It sounds like you're seeing Demo Mode; as a first step, check out our FAQ on Demo Mode at bit.ly/3R3oNkw and let us know if you're still running into this issue or not. ^BT
Glad to hear that you were able to get into that other world. There could be many different reasons why you couldn't load into that one in particular, and we would only know after troubleshooting and looking into it further. ^BT
We can't answer or open DMs at this time, but we'd be happy to help in replies once we have more details. ^BT
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What happens when trying to access this world? Once we have more info, we'd be happy to help! ^BT
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If it's all on the same platform, you should be able to play it by just logging into your account. ^BT
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Sorry to hear about this! If you could, can you try power-cycling your router to see if that helps? ^BT
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Not to worry, it's just some ambiance sounds in the cave to fit the mood! It's all intended. ^BT
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Can you try checking the privacy settings on your account to see if they're set up for access? More detail on this can be found here: bit.ly/3JMKLpx. If adjusting your privacy settings hasn't helped, then please let us know! ^BT
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Not to worry, we should still be able to help without that transaction ID! Having the transaction ID only makes the process go faster, but it isn't mandatory since we have other ways of verifying. ^BT
Not to worry, I'll just ask that you make a ticket with our Accounts team. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Sorry, I'm a little confused on what you mean! Are you running into issues with accessing the Feedback page? ^BT
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Thank you! Are you connected using wifi or hardwire connection? Also, can you try uninstalling and reinstalling your game? Before you do though, please make sure to back up your worlds! ^BT
Thanks for bringing this to us! In order to look into this further though, we'll need more information. ^BT
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