Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'd be happy to help! First, can you let me know what platform you're playing on when you get this error? ^BT
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Thanks for reaching out to them! They should reach out to you as soon as they get to your request, so please be patient in the meantime. ^BT
Feel free to share your suggestions and feedback so that our game devs can take a look: bit.ly/3uQyA4R. ^BT
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Thanks for clarifying that! In order to look into it further, we'll still need for you to make a ticket with our support team: aka.ms/Minecraft-Support ^BT
Gotcha! Just to check are you connected using hardwire or wifi? Also, can you double check your Firewall/Antivirus to see if all your permissions are in order? ^BT
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience in the meantime! ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Support cannot change usernames for other people, I'm sorry to say. You should be able to change it after those 30 days pass. If you need help with any other account issues, let us know. ^BT
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Gotcha! We'd also recommend completing our request form at aka.ms/Minecraft-Support so that our teams can take a look. ^IV
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Ohh, gotcha, thanks for clarifying! If you're having trouble connecting on PlayStation, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
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If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
Oh, it's that pesky SocketException error, huh? We do have some troubleshooting that might help. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
I'd be happy to help once we have more information! May I ask what platform you guys are playing on? Additionally, have you tried any troubleshooting so far? ^IV
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We can't send an APK of the game. It sounds like you've refunded your purchase of Minecraft on Android, so you'll need to repurchase it in order to continue playing on that platform. If you're still having trouble after rebuying the game, feel free to reach out to us again! ^IV
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We recommend completing our request form at aka.ms/Minecraft-Support so we can assist with your question!
Alternatively, the error you're encountering could be specific to your Microsoft account configuration. In that case, we'd suggest checking out support.xbox.com ^IV
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
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The best way to get in contact with us would be at aka.ms/Minecraft-Support. If you can't create a ticket, we'd recommend trying from another browser, or another network like mobile data. ^IV
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Ope, our bad! The brand usage/commercial use guidelines can be found at minecraft.net/terms. Same as before though, let us know if you've got any questions about it. ^IV
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