Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
There could be many factors as to why you're not receiving your password e-mail, but we'd be happy to help! First, is it a Mojang account, or is it linked to a Microsoft account? ^BT
No worries, we have other methods of verifying without the transaction ID. It just helps things go faster! ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our accounts team should be able to help with this if you make a ticket! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Once the link is made between PSN and a Microsoft account, that link is permanent, sorry to say. ^BT
1
Comments about updating would be better directed towards our Devs, sorry to say! As for you running into issues saving your work, we'd be happy to help. Are you playing on a single-player world or on a Realm? ^BT
2
If you could, can you provide a screenshot of the error that you're running into? Once we have that, we'd be happy to look into this for you! ^BT
Thank you! An agent hasn't gotten to your ticket due to the backlog, but they should be with you as soon as they reach yours. Thanks for your patience with us in the meantime! ^BT
1
You may need to reach out to Microsoft Support so they can take a look! nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
1
1
Let's have our Accounts team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
1
You may need to reach out to Microsoft Support if you need help with recovering your Microsoft account. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
1
Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase and your account name/Gamertag. ^BT
1
Let's have our Accounts team take a look. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
1
2
In that case, you may need to reach out to Microsoft Support so they can give you a hand. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
That's the one! Looks like we received it, but an agent hasn't gotten to it yet due to the backlog. Not to worry though, you'll receive a response from our Agents as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT
If you could, can you grab a screenshot of that error message? Once I have that, I'd be able to help! ^BT
1
Glad to hear that everything's working now! If you run into any other issues, let us know and we'd be happy to help. :) ^BT
1
Let's have our Tech take a look for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
1