Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'd be happy to help once we have more info! If you could, can you let us know what platform you're playing on when you experience crashing? ^BT
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
Oh no! Are you seeing any specific errors when trying to download Minecraft, or does it just seem unresponsive? Any screenshots can help, just be sure to block out your personal info. Can you also confirm if you're on PC, MAC or Linux? ^FF
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Support does not have any information regarding the ETA on any bug fixes, but if you'd like to help our team investigate this issue, then please complete our request form at bit.ly/3uO21ER. ^FF
We apologize for the inconvenience, as this is currently a known issue. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
We apologize for the inconvenience, as this is currently a known issue. To help our team with investigating this issue, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
That's definitely no fun to deal with! Can you let us know what exact error(s) are you running into when installing the launcher? This will help us to point you in the right direction in order to get this resolved as quickly as possible. ^FF
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Let's have you go ahead and have you reach out to our technical specialists who can help with this. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can quickly and safely assist with your question! ^FF
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We apologize for the inconvenience, as this is currently a known issue. To help our technical specialists with their investigation, please complete our request form at bit.ly/3uO21ER. ^FF
Each device must own its own copy of Minecraft in order to play the game, so you won't be able to download a previously purchased version to a device that uses a different online marketplace. If you wish to play on a different platform you will have to purchase a new license. ^FF
In order to process refunds for the Bedrock version of Minecraft, you will need to go to the specific platform it was purchased on. PlayStation Marketplace has an FAQ explaining refunds with processes here: bit.ly/3w5h39f. ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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An agent has been assigned to your ticket and will reply back to you as soon as they can. Thank you for your continued patience! ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Our Realms team is ready to assist with this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Thank you for pointing this out. Please send us an email by submitting a request form at aka.ms/Minecraft-Support so we can quickly and safely assist with this! ^AM
This means that you're logging in with the incorrect Microsoft account/a different one than was used to migrate the Mojang account. Check out this article: bit.ly/3cluzz3 for potential solutions! ^AM
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This may be an issue affecting PlayStation users and are working on a solution. In the meantime, to keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
We're unable to assist with Microsoft accounts; since you have migrated, please reach out to Microsoft Support for assistance with locating an account: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
You may be experiencing a currently known issue affecting PlayStation. We're working on this, but in the meantime please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question and continue our investigation! ^AM
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