Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thanks for that! It looks like your ticket made it safely to our queue, so one of our account specialists will be able to take a closer look as soon as possible. Thank you for your patience! ^FF
You only need to have a Microsoft account (not a Microsoft 365 account) in order to migrate. If you're having any issues with your Microsoft account or setting one up, please reach out to Microsoft Support: nitter.vloup.ch/xboxsupport or support.xbox.com. ^FF
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Thanks for that! It looks like your request made it to our queue and one of our account specialists will respond as soon as possible. Thank you for your patience! ^FF
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I understand and I'd be happy to help! Do you still have the ticket number? I can take a look for you.
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Gotcha. You'll need to reach out to Microsoft Support since we don't have access to their account management system. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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We'd be happy to help once we have more information. Just to clarify, is it an account that was migrated or purchased after December 2020? Or is it a Mojang account? ^BT
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Not to worry, we can still help with recovering accounts if you make a ticket with our support team! You'll just need to complete our request form at aka.ms/Minecraft-Support ^BT
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Can you try clearing your cache and cookies to see if that helps? Also, I'd suggest using another browser and/or device as well. ^BT
Sorry to hear about this! Just to clarify, were you able to migrate your account, or are you still using a Mojang account? ^BT
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For this error, please complete our request form at aka.ms/Minecraft-Support. Our tech team will take a look and see what troubleshooting we can provide to fix this error! ^LK
Hmm, that's an odd one. Since it sounds like you're already working with our team over email, we recommend continuing the conversation there to keep your information secure. We aren't able to answer specific account related questions over Twitter for privacy reasons. ^LK
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Glad to hear it! If you run into any issues in the future make sure to reach out to us for assistance. ^LK
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Our records indicate that your ticket 5319678 was closed due to inactivity. If you still need assistance with your account, you'll need to create a new ticket. ^LK
If you owned Java for a long time, it may be that you did not own a copy of Minecraft for Windows on your Microsoft account prior to the cutoff date. We at Mojang Support cannot grant the cape if you are not eligible. ^LK
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It might be stored in another location, but if it was deleted or corrupted there is no way for us to recover it since worlds are only stored locally. In the future, we recommend making backups of your worlds regularly: help.minecraft.net/hc/en-us/… ^LK
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We don't have access to your Microsoft account details, so for assistance with your Microsoft account, please be sure to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^BT
Let's have our Realms team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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