Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help as soon as possible. Thank you for your patience while we work on a solution! ^FF
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Unfortunately, Support does not change usernames for players and we are unable to change availability; the system is fully automated. If you are unable to choose the username you want, we ask that you please choose a different username. ^FF
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If you still need help or have questions, your best option is to reply directly to that email from the agent that answered your ticket so they can continue assisting you. ^FF
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Oh no! Give it a few minutes and check your internet connection before trying to connect again. If you're still running into any issues, please let us know. ^FF
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You can definitely deliver this feedback over here where our game devs may possibly see it: feedback.minecraft.net/hc/en…. ^FF
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Feel free to share your suggestions and feedback for Minecraft here: feedback.minecraft.net/hc/en…. ^FF
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
Minecraft uses the privacy settings of an Xbox Live account, so you'll need to ensure these settings are set up on your Microsoft account for online play and Realms access. For more info, please see our FAQ: help.minecraft.net/hc/en-us/…. ^FF
Minecraft uses the privacy settings of an Xbox Live account, so you'll need to ensure these settings are set up on your Microsoft account for online play and Realms access. For more info, please see our FAQ: help.minecraft.net/hc/en-us/…. ^FF
Thanks for that! It looks like one of our agents was able to respond to you earlier today. If you still need any assistance or have further questions, you can reply directly to that email to let the agent know. ^FF
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Unfortunately, it sounds like you've encountered a known bug: bugs.mojang.com/browse/MCPE-…. You can upvote if the issue hasn't been resolved, and feel free to review the bug report periodically to see if any new workarounds or information become available. ^FF
Thanks for that! It looks like your request made it to our queue, so one of our account specialists will respond to you as soon as possible. We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience! ^FF
If you sent us a ticket, can you send us your most recent ticket number? It should be a 7-digit number that looks something like this: 5678901. Once we have this info, we can check in on the status of your ticket or provide any needed clarification. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
What platform are you playing Minecraft on (PC, Xbox, iOS, etc.) and can you let us know if you're seeing any specific error messages? A screenshot or photo may help to narrow things down! ^FF
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If you sent a message to our DMs, unfortunately, we're not able to see those at this time. However, if you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Let's have our team take a closer look to see what's going on! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question. ^FF
If you've already migrated your Mojang account, then you'll need to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com. If you haven't yet migrated, you can submit a ticket to our Support team at aka.ms/Minecraft-Support. ^FF
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Please complete our request form at aka.ms/Minecraft-Support so that one of our technical specialists can look further into this issue for you. ^FF
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