Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
1
Please try logging out and back in, restarting your device and router to refresh the cache. Make sure to log in with the correct account purchases were made. Reach back out and let us know what device/edition you are using so we can investigate further! ^AM
1
Please try logging out and back in, restarting your device and router to refresh the cache. Make sure to log in with the correct account purchases were made. Reach back out and let us know if this continues to be an issue so we can investigate further! ^AM
Please try logging out and back in, restarting your device and router to refresh the cache. Make sure to log in with the correct account purchases were made. Reach back out and let us know which device you're using and if this continues so we can investigate further! ^AM
Please try fully logging out and back in, power cycling your device and router to allow the cache to refresh. Make sure to log in with the correct account purchases were made. Reach back out and let us know if this continues to be an issue so we can investigate further! ^AM
If you've exhausted basic troubleshooting, let's have you reach out to our Marketplace team who have the tools to look into this further. Please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
1
1
Try logging all the way out and back in to see if that causes any missing items to reappear. Make sure you are logging into the correct account. If this continues to happen, let us know so we can get you over to the team who has tools to investigate further. ^AM
Try logging all the way out and back in on both accounts to see if that causes the items to reappear. Make sure you are logging into the correct account. If this continues to happen, let us know so we can get you over to the team who has tools to investigate further. ^AM
1
Let's have you reach out to our Marketplace team who have the tools to look into this and get you some assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
This likely means that you're logging in with the incorrect account. Check this FAQ for possibilities bit.ly/3cluzz3 and you will need to contact Microsoft Support for assistance with your Microsoft account(s) at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
1
Thank you for the feedback! We highly recommend submitting your thoughts/ideas to our feedback site here: feedback.minecraft.net/hc/en… so someone can take a look. ^AM
Are you using the new Launcher for Windows downloaded from the Microsoft Store or a third-party client? This doesn't appear to be due to Java itself, so we'll need a bit more information to rule out launcher issues. ^AM
1
This is currently a known issue, and we are working on a solution. In the meantime, please reach out to our Team so we can continue to monitor by completing our request form at aka.ms/Minecraft-Support. Thank you for your patience! ^AM
1
Unfortunately, because your Microsoft account is used for other services and licenses beyond just Minecraft itself, you will need to request assistance from Microsoft Support for your *Microsoft* account, refraining from requesting assistance with your Minecraft account. ^AM
1
This sounds like a connection issue; we suggest power-cycling your console and router, and if you're on wifi, switching to hardwire to ensure a stable connection. Make sure you have lots of storage space as well. Let us know if this continues to be a problem. ^AM
Because it involves modifying files on your system, we at support cannot suggest a certain method or guide. There are lots of community-run resources available online, but we advise you to use caution and cannot guarantee it will work. Proceed at your own risk. ^AM
We apologize for the inconvenience, as this is currently a known issue. To help our team with the investigation, please complete our request form at bit.ly/3uO21ER. ^FF
1
1
Fixing corrupt saves isn't a service we can offer at this time, but there are methods from various online resources to help with fixing corrupt worlds. Be aware that these methods involve editing save files, so use those guides at your own risk and backup your worlds first! ^FF
1
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
2
Sounds very frustrating! Let's get you on up to our tech team to help figure out what's going on. Please complete our request form at bit.ly/3uO21ER and one of our technical specialists will get back to you as soon as possible. ^FF