Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We don't respond to or read our DMs but we are here to help if you can tell us a bit what's going on as a reply directly to this tweet! ^AM
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You may be experiencing this bug: bit.ly/3uPUq8y. You can upvote if the issue hasn't been resolved and add a comment with any additional info. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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Yes, if you are eligible! For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4 and you can also reach out to support to check your eligibility by sending us an email at aka.ms/Minecraft-Support. Be sure to attach Gamertag / username! ^AM
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This looks to be due to the trackpad settings in the Macbook itself. Try checking Mac settings by going into Accessibility > Pointer Control or search "inertia" and disable "use inertia when scrolling" under both mouse and trackpad. Let us know if that doesn't help though! ^AM
Our Realms team is prepared to assist you with this issue! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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Outside of a bug, not sure what could cause that, as that's not expected behavior. If the bed is obstructed, it may have cleared the spawn point. Check that the the bed is accessible and if it becomes obstructed, to be sure to reset the bed spawn after clearing any obstacles! ^AM
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Have you tried loading a backup of your world? Please check any backups/other worlds to make sure the correct world is loading. If this issue persists, let us know and what device and edition you are playing so we can assist further! ^AM
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In that case, let's get you over to our Tech team who can provide the troubleshooting since it's a little more involved than we can fit into a support tweet. Please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Unfortunately, we cannot offer you a free license of Minecraft. If you would like to try it, we recommend giving demo mode a try! ^AM
If you're experiencing this same issue, please reach out to our team by completing our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Make sure to log out and log back in fully, as well as resetting your router/internet connection to allow the cache to refresh and authenticate your profile and purchases. Let us know if this continues to be an issue so we can look further into it! ^AM
Two-hump camel representation!🐫 If this is something you'd like to suggest so the devs can take a look, you are always welcome to submit your ideas and suggestions to our feedback site, which is here: feedback.minecraft.net/hc/en… ^AM
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Make sure to have lots of light sources in your underground base! If this is something you'd like to suggest to the dev team, be sure to submit your ideas to our feedback site! That's here: feedback.minecraft.net/hc/en… ^AM
We can still assist if you submit a ticket to aka.ms/Minecraft-Support. Remember to attach your Transaction ID and account name / Gamertag. If you don't have access to the email, use one you have access to in the "Your Email Address" field and we'll reply to that one. ^AM
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Oh no! We're unable to assist with restoring corrupted worlds unfortunately. Making frequent backups is the recommended method; if that's not an option, you may find some community-run resources online, but we cannot guarantee success. Check bit.ly/3c9PK76 ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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What device are you playing on? Have you tried fully logging out and back in? Make sure also to refresh your internet connection but let us know if you continue to have issues so we can assist! ^AM
Yes, we do! Make sure you select "Spanish" as your language when submitting a ticket to support. ^AM
Make sure to check our FAQ here for eligibility requirements bit.ly/3TtwrH4 and if you still need assistance, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM