Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's get you to our Account team to see if they can assist with the code and ensure it's being submitted in the right place. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Make sure that you rule out connection issues by restarting your device and router, switching to hardwire if using wifi. What device are you playing on and is it crossplay? ^AM
What device are you playing on? Does this only happen when cross-playing with users on a different platform? Also make sure to check that you have permissions enabled, those steps can be found here: bit.ly/3zjgZ6W ^AM
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I'm not currently seeing any outages on our side of things, what problem specifically are you having with realms and what device are you playing on? ^AM
Make sure to check online/safety permissions and that you have Nintendo online, be sure to read this article for steps on enabling multiplayer permission: bit.ly/3zjgZ6W ^AM
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Make sure that you copied over all world save data, including the subfolders. If you have an additional backup, we suggest checking it to see if the problem persists across all saves. ^AM
Unfortunately, since it's an automated system, if it is flagged as offensive, we'll be unable to assist and we ask that you choose a different username. ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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We don't read/correspond via DMs but if you let us know what the issue is here in a reply, we will try to assist as best we can! ^AM
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This issue means you're logging in with the incorrect account. Double check your credentials/any other emails and be sure to reach out to Microsoft Support for assistance with locating any accounts you may have: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
This is currently a known issue and we're working on a fix. In the meantime, we suggest submitting a ticket to assist in our investigation by completing our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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No worries, that's something our Accounts team are ready and prepared to assist you with! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
If you have a Microsoft account you'll need to reach out to Microsoft Support, but if you submitted a ticket to Minecraft Support, you should hear back soon. If you want, you can provide us with the Ticket # we can look into it and make sure it was received. ^AM
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Oh no! Is this happening every time and have you had any success yet with switching to controller at all? Let us know what troubleshooting, if any, you've already tried so we can rule out issues and assist further. ^AM
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Make sure that they redeemed to the correct account, and you may need to fully log out and log back in to reflect the purchase. If you continue experiencing this, though, please let us know so that we can get you up to the Marketplace team for a further investigation. ^AM
Sorry to hear about that. Since this is a Microsoft account issue, we ask that you please reach out to Microsoft Support directly. They can be reached at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
This usually means you're logging into a Microsoft account that is different than the one used to migrate. Make sure to check all Microsoft accounts/emails and contact Microsoft Support for assistance with locating an account bit.ly/3PsyrMR or bit.ly/3ICFoJ7 ^AM
Let's get you up to our Tech team who are keeping an eye on this issue so we can continue to investigate. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Please try logging out and back in, restarting your device and router to refresh the cache. Make sure to log in with the correct account purchases were made. Reach back out and let us know if this continues to be an issue so we can investigate further! ^AM