Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please reach out to our Accounts team and they can help you with this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry to hear that you're running into this issue! If you could, can you let me know what platform you're playing on when you get this issue? ^BT
Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry, I don't quite understand what you mean! So you were able to successfully redeem the code? Are you able to access it? ^BT
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Let's have our Tech team take a look from here. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
That likely means that the purchase failed and the payment is pending. You can read more about it here: bit.ly/3dIDYS8 ^BT
Let's have our Technical team take it from here! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry to hear that your account was hacked. If you need help with recovering that account, you'll need to work with Microsoft Support since we don't have access to their account management system. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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We can't open or answer DMs at this time, but we'd be happy to help in replies! What seems to be the problem? ^BT
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We're a little backed up at the moment, but I assure you an agent will be with you as soon as they get to your ticket. Thanks for your patience with us in the meantime! ^BT
If you need more help with recovering the Microsoft account that's linked to your game, you may need to reach out to their support: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
That'd be a neat idea! Shoot that over to our Devs so they can have a look! feedback.minecraft.net/hc/en… ^BT
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What error do you see when you try to log in to your Microsoft account on PS4? We can take a look and provide some further instruction or clear up any confusion. ^IV
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Gotcha, have you tried any network troubleshooting so far? I don't want to suggest something you might have already tried. ^IV
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Got it. In that case, we'd recommend completing our request form at aka.ms/Minecraft-Support. Our technical team will be able to offer more detailed troubleshooting to hopefully help get everything working again. ^IV
Looks like this is on Xbox, right? What console are you running on, Xbox One or Series S/X? Also, is this on multiplayer, or a single-player world? ^IV
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Hmm, in that case we would probably need your friend to submit a ticket to our technical team. That way they can take a look and offer suggestions directly to them. They can submit a ticket by going to aka.ms/Minecraft-Support, and our tech folks will write back ASAP! ^IV
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