Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Your friends will need to reach out to our Realms team for assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
What platform do you happen to be playing on? I know the editions button was removed from Playstation quite some time ago but I can't think of other legacy editions. ^TK
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It's possible that you're not logging in with the right credentials! Please make sure you're using the right log-in and if you believe you're logging into the correct account, grab a screenshot of your game launcher for us. ^BT
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At this point, let's have our Tech team look into this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'd highly suggest continuing to work with our specialists as they'd be better able to investigate this for you and help you with troubleshooting. ^BT
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Thanks for giving that a try! If that doesn't try, give using another device to see if that helps. ^BT
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Sorry to hear you're running into this issue! Are you connected using Wifi or Hardwire? Also, can you try uninstalling and reinstalling the game? Make sure to back everything up before you do though! ^BT
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Depends on the version! If it's the Java version, you can download it from here: bit.ly/3AcAuQF
If it's the Windows version, you'd download here: bit.ly/3vM6bND ^BT
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Thanks for that screenshot! Our Marketplace team can take a look if you make a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry to hear about this! If you could, can you try clearing your cache and cookies? Also, try using another device and/or browser to see if that helps. ^BT
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Sorry to hear that you're running into this issue! If you could, can you try lowering your resolution to see if that helps? ^BT
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Sorry to hear about this but we'd be happy to help! First, are you guys connected using Wifi or Hardwire connection? ^BT
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Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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