Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you running into any issues with it? If you are, can you grab me a screenshot so I can look into this further? ^BT
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Sorry to hear about this. Just so we're able to look into this further, are you connected using Wifi or Hardwire? ^BT
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Gotcha, thanks for the clarification! I'd still suggest shooting this over to our Bug Report page or checking to see if it's already been reported: bugs.mojang.com ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for that screenshot! If you could, can you try clearing your cache and cookies and see if that helps? I'd also suggest giving another browser and/or device a try. ^BT
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Reach out to our Realms team and they should be able to help! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry to hear that! If you could, can you let me know what platform you're getting this error on? ^BT
Thanks for making that ticket with our Support team! They should be with you as soon as they get your ticket and they'll help you from here. ^BT
No problem at all! If you run into any other issues with it, let us know and we'd be happy to help. :) ^BT
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Are you referring to a ticket? If you are, an agent will be with you as soon as they get to it. Thanks for your patience in the meantime! ^BT
Our Accounts team can help if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Accounts team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please make a ticket with our Accounts team so they can look into this further for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Do you get an error message when creating an account? We'd be happy to help once we have more info! ^BT
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Let's have our Technical team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry to hear that you're running into this issue. If you could, can you reach out to our Technical team so they can look into this further for you? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support ^BT
Thanks for providing that screenshot for me! If you could, can you please reach out to our Tech team so they can look into this further? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support ^BT
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Got it, thank you for clarifying! We'd like to rule out any possible issues that might be preventing you from connecting. Have you and your friend tried any network troubleshooting, like restarting your routers and disabling your firewall? ^IV
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