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Redmond, WA
Joined January 2013
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That's very frustrating to hear. Just to confirm, are you able to join any of your friends on PlayStation, or are they all unable to connect? Additionally, have you or your friends tried any network troubleshooting so far? ^IV
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Got it, thank you for the screenshot! In this case, to keep your information secure please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question. ^IV
Gotcha, thank you for specifying! In that case, our next recommendation would be to temporarily disable your firewall and check to make sure your NAT type is Open (Type 1 on PlayStation) to see if that helps your friends join you. ^IV
Hmm, strange to hear it stopped working all of a sudden. Have you tried any troubleshooting so far, such as using a wired connection or disabling your firewall? Additionally, what NAT type do you see in your PS5's network connection status? ^IV
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If you're having trouble downloading the launcher from the website, we'd recommend using another browser or downloading the launcher from the Microsoft Store directly. The Store download link can be found here: bit.ly/3X6ZcdI ^IV
It sounds like the payment may be failing or there may be an issue with your browser preventing it from completing the purchase. Have you double checked that your card information is correct and tried on another browser / an incognito window? ^IV
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^IV
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Sometimes. For example, if the villager is scared of a zombie but doesn't have anywhere to run, it might spin around looking for somewhere to hide. If it's really weird you can visit our bug report site to see if it's has already been reported: bugs.mojang.com. ^IV
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If you can't set the other control sticks as binds in the in-game settings, it looks like Nintendo will allow you to switch which control stick is which for Joy-Con controllers. They've got an article here on how to do that: bit.ly/3vOweDO ^IV
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I've been there... Horses, horses everywhere, and not a saddle to spare 😔. Feel free to drop your suggestion at feedback.minecraft.net/hc/en… so that the dev team can take a look! ^IV
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
That'd definitely make surviving the warden easier! You can share your feedback for more health by going to feedback.minecraft.net/hc/en… so our dev team can take a look at your idea. ^IV
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I see, is your girlfriend also playing on a phone, or another platform? Which type of devices are you both using, iPhone, Android, or something else? ^IV
We cannot unlink game purchases from Microsoft accounts. If you have signed up using the wrong Microsoft account, we can't assist in transferring the game to a different account. You might be able to refund the card for a new copy, but it'd depend on the retailer. ^IV
The Minecraft Support team cannot comment on or review any player safety-related concerns. To report this information to the appropriate team, please submit a request using this "Report a Concern" form here: bit.ly/3YyARPp ^IV
If you're getting long load times after an update, it could be that there are some corrupt files from the installation. We'd recommend reinstalling the game to see if that helps. Make sure you back up any Worlds you want to keep! bit.ly/3jiNA8W ^IV
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Gotcha. Just to double check, are you using the same platform, PS5, or a different platform? Additionally, have you tried any network troubleshooting so far, like disabling your firewall or checking your NAT type? ^IV
That's weird, it sounds like your server isn't recognizing you as the same player. Can I ask what platform you're playing on, and if you've linked a Microsoft account? ^IV
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We don't see there having been a "Shaders" button in vanilla Minecraft: Java Edition. Certain Resource Packs can change your shaders, but as far as I can tell the only explicit "Shaders" option is added by mods like Optifine. ^IV
You may need to adjust your privacy settings on your Microsoft accounts. Please check out this FAQ and see if it helps you: bit.ly/3zjgZ6W ^BT
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