Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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As of now, this is being investigated by our Team and we're working on a fix. So this is looked into this properly, can you make a ticket with our Tech team so we can look into this for you? ^BT
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For this in particular, could you update the ticket over e-mail stating that you're still unable to connect? Please do that and it'll be bumped up and investigated by our Tech team! ^BT
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. So we can look into it properly, can you make a ticket with our Tech team so they can have a look? Please complete our request form at aka.ms/Minecraft-Support ^BT
Sorry to hear about this! If you could, can you let me know what platform you're playing on when you run into this issue? ^BT
There are many reasons why, but we'd be happy to help. Can you let us know what platform you're playing on when you get this issue? ^BT
Gotcha! If you could, can you reach out to our technical team? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'd ask that you follow the same step and make a ticket with our Tech team. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for sending in that ticket. We have a bit of backlog at the moment, so that may be why you haven't received a response just yet. We ask for your patience and I assure you that an agent will get to you as soon as they reach your ticket. ^BT
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Thanks for making that ticket for us! At this time, we'd kindly ask for you to continue working with our Tech team so they can both investigate further and assist you with troubleshooting the issue. ^BT
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If you could, can you tell us the error message that you're running into? We'd be able to help once we have more info. ^BT
If you're running into issues with those security codes, I'd suggest reaching out to Microsoft Support. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Accounts team take a look into that for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Gotcha. If you could, I'd again as you to make ticket with our Tech Support specialists and they can help you with this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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