Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thank you for giving that a try for me! If you still run into issues after trying those troubleshooting steps, let us know. ^BT
This is usually a sign that you're not logging in with the correct credentials! This FAQ should give you a bit more information regarding demo mode: help.minecraft.net/hc/en-us/… ^BT
The link between PSN and Microsoft is permanent, sorry to say. If you need help with recovering the Microsoft account, you'll need to reach out to their support: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
We'd be happy to help! If you could, can you reach out to our Tech team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Thanks for giving those steps a try! If you could, can you reach out to our Tech support so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We'll be happy to help! First, can you let us know if you're connected using Hardwire or Wifi? ^BT
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You should receive a confirmation e-mail if you sent a ticket to us. Did you end up receiving one? ^BT
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Gotcha! Are you connected using Wifi or Hardwire? Also, try uninstalling and reinstalling your game to see if that helps. Note: Please make sure to back everything up before you do so! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
We'd be happy to help once we have more info! Could you let me know what platform you guys are playing on? ^BT
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We'd be happy to help you! First, are you connected using Wifi or Hardwire? Also, can you try uninstalling and reinstalling the game? Note: please make sure you back up your game before you do this! ^BT
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We'd be happy to help once we have more info! What platform are you playing on? Also, do you get an error message when you try? ^BT
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Thanks for giving those steps a try for us! At this time, please reach out to our Technical team so they can look into this for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support ^BT
Microsoft Support should be able to answer your question! You should be able to reach out to them by using the following ways nitter.vloup.ch/xboxsupport or support.xbox.com ^BT