Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You may want to try installing and re-installing, but unfortunately, we're unable to assist with third-party software. We recommend reaching out to the developers of any modpacks or third-party launchers for further support! ^AM
This usually indicates a connection issue, make sure to switch to hardwire if on wifi to ensure a stable connection, and power cycling both the PS4 and your router, but let us know if you're still having issues so we can keep an eye on this! ^AM
Which texture pack is it? Have you tried disabling and re-enabling it? Please also try restarting the device after re-enabling but let us know if it still doesn't appear! ^AM
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Let's get you over to our Marketplace team who can provide some assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Let's get you over to our technical team for a further look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Sorry, I can't make out what that error message says, it's a bit blurry. Can you describe the issue in a bit more detail? ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
If you have ensured that you have already updated the multiplayer permissions, please contact Microsoft support for further guidance with Privacy & Online Safety settings of the Microsoft account nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Your ticket was received and looks like you're in line, thank you for your patience! Someone will assist you as soon as they are able. ^AM
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I'm not sure what you mean? I'm not currently seeing any issues on our end that would prevent crossplay. Can you describe the issue you're having that is preventing you from playing? ^AM
For assistance with locating or changing any account credentials, you will need to reach out to Microsoft Support: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
If you submitted a ticket and your issue remains unresolved, continue working within that ticket and let the agent know so they can continue assisting you! ^AM
It may be that a storage issue on the Switch is preventing backups from being saved. Make sure to check you have lots of space available, as this can be the cause of lots of issues, but let us know if you're still running into trouble! ^AM
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Can you tell us a bit more about what's going on when you try to renew your Realm? We can assist further once we have a few more details. ^AM
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Make sure you log into the Microsoft account with the Gamertag that is displayed in the error message. If you don't have access or can't find that account, please reach out to Microsoft Support nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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Did you already contact our Support? If not, please complete the form: bit.ly/3uO21ER so that one of our technical specialists can look further into this issue. If you already have an open ticket, you can reply to the ticket to continue working with the agent. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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In that case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you, and be sure to include what troubleshooting you've already tried to help speed things along. ^FF
In that case, let's get you up to Support for further troubleshooting. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF