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Redmond, WA
Joined January 2013
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Shaders are not a native setting. Are you using third-party software such as OptiFine or other visual/texture mods? If so, you'll want to reach out to the developer of your mod for further support. ^AM
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If you have already submitted an email support ticket, someone will get back to you as soon as they are available. If you still haven't received a response, please provide us with your ticket # so we can look into it and make sure your email was received! ^AM
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Are there any error messages you see when trying to boot up the game? Is it downloaded/installed and just not loading? And is this Java Edition or Minecraft for Windows and are you using the latest Launcher downloaded from the Microsoft Store? ^AM
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It sounds like there may be a payment issue happening that will need to be resolved. Realms Plus billing is managed by Microsoft Support and you can contact them directly via nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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Not sure but it sounds like you will need to authenticate the account through Microsoft. For further account assistance, please reach out to them directly. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Let's have you reach out to the Realms team who can provide some more detailed guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
This is kind of a pain, but what you could do is have your friend download the World and upload it to a new Realm. See if you're able to join that. May be corrupted but I'm not 100% since it's crashing on you and kicked you all out. ^TK
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You would actually need to reach out to Xbox Support for that question! I have an Xbox Game Pass but I don't have live so I couldn't tell you. T.T ^TK
Give me a bit more information on the matter and if your'e seeing any errors please provide a screenshot. ^TK
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Is this on a Realm? Make sure the world owner is updated to the latest version, and check your Account settings to ensure you have privacy settings to "allow" for online multiplayer access. Check out those here: bit.ly/3zjgZ6W and let us know if still having trouble! ^AM
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Make sure you have lots of storage space available on the iPad and that the technical specifications of the device are able to run the game! A reinstall may also help here. Be sure to check out this FAQ too: bit.ly/3igROhc and let us know if you still have issues! ^AM
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Yea, you definitely went to the correct information! If it's still not working you will need to reach out to Xbox/Microsoft Support. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Thanks! Your ticket was received, and someone will reach out to you as soon as they are available. Please keep in mind that your agent will have the final say in verification and we cannot change the outcome of the ticket. Continue working within that ticket for assistance. ^AM
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Are they able to enter the world? I'm wondering if the world is corrupted and that's why you're not able to access it. Give me a bit more information. ^TK
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Are these brand new worlds? Are you playing on Realms? Which device and Edition and is there any troubleshooting you've already tried? Sorry for all the questions, we just need a bit more information before we can rule out any issues and offer guidance as to next steps! ^AM
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It shouldn't be as far as I am aware. You can also change render distance from the video settings screen. Also check the bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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