Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
What specific error are you seeing, and what platform are you trying to purchase a Bedrock realm on (PC, PlayStation, Nintendo, etc.)? ^FF
1
3
Feel free to share your suggestion for adding more paintings to Minecraft to our feedback site: bit.ly/3uQyA4R! 馃帹 ^FF
1
Unfortunately, your previous username is not available to be taken on a new account after your original account has been deleted or refunded. ^FF
1
4
Is this for a Java Edition realm or Bedrock realm, and can you let us know if you're seeing any specific errors when trying to purchase a realm? ^FF
We don't read or reply to our DMs, but if you have submitted a ticket, you may need to wait a bit for a response. Our helpers will get back to you as soon as they can! If you received a ticket number, we can check on it if you provide us with that. ^FF
Can you provide some more details about the exact issue you're facing, and what platform and device you play Minecraft on? ^FF
1
Can you let us know what troubleshooting you've tried so far to address this issue? It may help to switch to a hardwire connection if using WiFi. Let us know if this helps and what else you've tried. ^FF
Is this a Realm that you're trying to connect to, a server, or just a multiplayer world? Can you let us know what troubleshooting steps you've tried so far, if any? ^FF
1
Are you running into any error messages at all? If so, can you send a screenshot/photo of the error? This will help to narrow things down. ^FF
1
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Can you let us know what troubleshooting you've tried so far, and what type of device you're using? You may try reinstalling Minecraft, but make sure to back up your worlds first since these are connected to your device, not your account: bit.ly/3c9PK76. ^FF
2
Please complete our request form at bit.ly/3uO21ER so that one of our Tech specialists can look further into this issue for you. ^FF
Let's get you up to Support so they can help you with further troubleshooting. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Is this a Realm that you two are using, a server, or just a multiplayer world? Can you let us know what troubleshooting you've tried so far? It may help to switch to a hardwire connection if you're using WiFi. Let us know what else you've tried! ^FF
3
5
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
Let's get you over to the tech team so we can provide you with some guidance while keeping an eye on this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
2
There are a ton of different unique things that can go wrong during the payment process that we'll need to rule out. Is there a specific error message that you see when trying to purchase that Realm? ^AM
1
It sounds like you've exhausted the troubleshooting we'd supply here, but let's get you over to our Tech team. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
We're not currently seeing any widespread server issues at this time. Is there a specific error message you see when trying to access your friend's world? ^AM
Check out this article for detailed guidance on updating NAT settings to allow local network players to join you: bit.ly/3CyduMt but please do reach back out to let us know if you're still having trouble so we can look into this further! ^AM