Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thank you! If you could, can you have your friend make a ticket with our support team? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for making that ticket! You could've got an automated response, but an agent will be with you as soon as they can. Thank you for your patience with us in the meantime. ^BT
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We'd be happy to help! First, what platform are you playing on? Also, can you tell your friend to turn off any overlays that he may have on to see if that helps? ^BT
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We can't open or read DMs, but we'd be happy to help in replies! What issue are you running into? ^BT
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Thanks for making the ticket! We're a little backed up at the moment due to the holiday season, but someone will be with you as soon as they can. Thanks for your patience in the meantime. ^BT
Let's get you over to our Realms team to take a closer look at this issue. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Be sure to include your Gamertag and a screenshot of your receipt of purchase. ^BT
I've been there, it's super frustrating for your progress to get reset. Changing the world slot can help force the Realm to save properly. Before changing Realms slots, make sure to back up your world data. More information can be found in this guide:
bit.ly/3jiNA8W ^IV
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Let's try the vanilla launcher to rule out any possible issues from the Lunar launcher. Before you make any changes, make sure you back up the worlds you want to keep, just in case. You can check out those steps here:
bit.ly/3jiNA8W ^IV
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Gotcha! Since it's affecting multiple different services and not just Minecraft Dungeons, we'd recommend reaching out to support.xbox.com. They can offer more general instructions to help all your Xbox services start working again. ^IV
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Gotcha! In that case, it's probably best to submit a bug through the bug site, you're right. The bug site uses it's own account system separate from Mojang and Microsoft accounts. You should be able to create a new account with your email. ^IV
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I'm not sure what errors you're running into unfortunately. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
Hmm, that's strange. There may be a network issue preventing your local version of Dungeons from connecting. Have you tried any network troubleshooting so far, like disabling firewall and checking your NAT type? ^IV
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
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If you are looking for the Editions button on a new copy of Minecraft for PS4, this is working as intended. The legacy console editions are not available for new players. If you have a disc for Minecraft: PS4 Edition, please submit a bug report here: bit.ly/3X5ZH7B ^IV
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp
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If it's a single-player world that isn't loading, we'd recommend backing it up and reinstalling Minecraft on your Switch. Deleting the app will delete all worlds unless they have been saved elsewhere. You can check out those steps here:
bit.ly/3jiNA8W ^IV
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Using the Editions Button on the Bedrock Edition is the intended way to access the legacy console edition. If your copy of Minecraft for PS4 is crashing, we'd recommend trying to reinstall it. Make sure you back up any Worlds you want to keep first!
bit.ly/3jiNA8W ^IV
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