Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Can you tell me what troubleshooting steps you have tried and if you're playing on WiFi or Hardwire? ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Are you playing on a WiFI or Hardwire connection? Restarting your router may be a good idea if you are playing on Hardwire. ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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You will need to reach out to Xbox/Microsoft Support, in that case, to see if they can assist with your settings. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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You can reach out to your retail store and let them know! Unfortunately, there is nothing we're able to do from our end. ^TK
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No worries, we have a Realms Team in place to assist! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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If it's a single player world then unfortunately, we won't be able to assist you in getting the World back as they are stored locally. If it's a Realm though you can upload an older save to see if that works. ^TK
Unfortunately, we can't support you in troubleshooting that issue! If you have another email though you could consider sending an email from there. ^TK
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They can not because they are two different programs! Hope this clarifies your question though. ^TK
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I'm not sure how much storage you have on your Nintendo Switch but sometimes if the Switch doesn't have much space it can cause freezing and crashing. Best to remove a few things if you're not using them to see if it helps :) ^TK
If they are disappearing from your Android phone I'm wondering if there is some corruption. I would uninstall/reinstall but make sure to back up your worlds.
bit.ly/3jiNA8W ^TK
Thanks for writing in about the Kellog's Creeper Crunch promotion.
This promotion ran from August 1, 2020 until June 30, 2022. Unfortunately, the code can no longer be redeemed, and Minecraft Support cannot add the item to your account. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK