Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry to hear about this! If you could, can you let me know what platform you're playing on? ^BT
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If you haven't already, can you try checking your Microsoft privacy settings to make sure everything's in order? Check the steps in this FAQ if you need help on how to do so: bit.ly/3zjgZ6W ^BT
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We'd be happy to help once we have more info! What platform are you playing on when you get this error? ^BT
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Oooh, what a cool idea! Shoot that idea to our Feedback page so our Devs can take a look! feedback.minecraft.net/hc/en… ^BT
In that case, you may need to reach out to our Support team to have them look into this further for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry about that! We're a bit backed up due to holiday volume, but I assure you that our agents will be with you as soon as they reach your ticket. Thanks for your patience in the meantime! ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
The Demo issue typically happens when you're logging into an account that doesn't have a game license. Please make sure you're using the Microsoft log-in and double-check your credentials. Also, check this FAQ to see if it helps: bit.ly/3cluzz3 ^BT
If you submit a ticket to our support team we'd be more than happy to help you out and see what's going on. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Can you take a screenshot of the error message that you're receiving in the game? Once I have that, I'd be able to proceed from there. ^BT
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We can't answer or open DMs, but we'd be happy to help to the best of our ability! Were you able to reach out to Microsoft? ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We'd be happy to look into this for you! If you could, can you provide a screenshot of the error for me? Once we have that, we'd be happy to help! ^BT
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Our Accounts team can take a look if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT