Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This could possibly be a payment issue presenting itself as a connection problem. Are you attempting to purchase something from the Marketplace? And if possible, have you tried using a different payment method or device? ^AM
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We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Ensure you have enough storage space, but if you suspect mods may be the cause, we suggest running the game without them to rule them out as the cause of the crash. Let us know if you're still having any trouble and what, if any, troubleshooting you've already tried. ^AM
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If your ticket closed while waiting for a response, you may need to submit a new one. You'll receive a ticket # in an automated email after you submit your ticket. It should be 7-digits and look like (#7123123). ^AM
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Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^AM
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I suppose you probably don't need another spyglass, huh? That would be a great idea to submit to our dev team! Zip that on over to bit.ly/3uQyA4R so they can have a look. We always encourage submitting suggestions and ideas over there! ^AM
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Unfortunately, the Legacy Editions of Minecraft are written in a codebase that is no longer supported and you will not be able to use Bedrock Edition features or cross-platform play. For more information on Editions currently available, check out bit.ly/3SaCTle ^AM
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Looking at the Realm in your video, it looks like it's greyed out where it should have a green circle. It looks like the Realm may have been closed. You should be able to reopen it by going into the Manage Realm settings. ^IK
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If you didn't get an autoresponse email with your 7-digit ticket number, we recommend double checking your spam folder and verifying that your email filter settings are not set up in a way that would prevent you from receiving any e-mails from us. ^IV
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I've definitely fallen down ravines where I could've used keep inventory. The Keep Inventory game rule can be turned on in worlds with cheats enabled by using the command "/gamerule keepinventory true". ^IV
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We did find another solution! If you go into your Settings, then go to the Storage tab, you'll be able to manage and delete your worlds. You can use multiselect to delete a bunch at once too. ^IK
If restarting your router and Xbox didn't help, it may be due to an issue with your network configuration. Can you try disabling your firewall to see if that fixes the issue? ^IK
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Gotcha, thanks for the info! Subscriptions are managed by the digital store that they were purchased on, so for Xbox, you'd need to reach out to them for assistance cancelling or refunding charges. You can contact them by visiting support.xbox.com ^IV
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Oh no! Our account team can take a look and see what we can do. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
You should actually be able to delete in the app from the Xbox and all your single player worlds will disappear. If they show up though let me know and I'll go hunt down an answer. ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
You would have to purchase it on PC seperately from your mobile device as they are two different platforms. ^TK
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^TK