Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Since it is a new Realm, you'll be charged upon purchase. You can continue to use the 2-player Realm until it expires. Hope that's helpful! You can check out this FAQ for more info: bit.ly/3hs0gZT ^AM
They will let you know what can be done. Make sure you specify the assistance is for a Microsoft account itself, and not just the Minecraft account as this can cause confusion which may lead to you being sent back to us. ^AM
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Let's go with "Change Account Information" for this one. Heads up, things are pretty busy over here at the moment, but someone will get back to you as soon as they can, and we appreciate your patience in advance! ^AM
We do apologize for the inconvenience but as we mentioned things are pretty backed up over here and we're doing our best to get back to everyone as fast as we can during the busy holiday season. Again, thank you for your patience. Hang tight! ^AM
Switch storage is typically the culprit here. Make sure to disable any old/unused save data as well as Marketplace content you don't use. If you believe you're experiencing this known issue: bit.ly/3Q5ScLQ make sure you check out the solutions provided by the team! ^AM
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Totally possible! Our Accounts team can assist you with changing that email. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Oh no! Ensure that JavaScript is enabled and that you are not blocking JavaScript for Google domains, try clearing your browser cache and cookie, using a private browsing window, and disconnect from any VPNs you may have running on your device. Let us know if that helps! ^AM
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Okey doke, second question disregarded but I'm not sure I understand the first. You're just asking what the recommended video settings are, correct? I'm not sure what you mean by the top getting cut off though. Can you just clarify for me real quick? ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^AM
Yep, that can be done! You'll need to cancel the 2-player sub and renew as a 10-player, but make sure you backup the World and then you can just copy it over to the new Realm. Details and steps for backing up and transferring data can be found here: bit.ly/3Vowi91 ^AM
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I know this doesn't directly address your query re: Java, but Minecraft for Windows does have controller support if you'd want to try that. In the meantime, though, we definitely encourage you to submit your feedback to feedback.minecraft.net/hc/en… so that the devs can see! ^AM
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That is indeed not what is supposed to happen, but this does occur if you logged into the wrong Microsoft account. Make sure to check other emails/MS accounts and reach out to Microsoft for any account assistance: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Oh no! We ARE sorry to hear about that! Unfortunately, we at Mojang Support are unable to assist but highly recommend contacting the retailer where the toy was purchased to see what your options are. ^AM
Let's get you over to the Realms team to take a further look and investigate what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Make sure your daughter also has a Nintendo Switch Online subscription and that all requisite permissions are set to "allow." Further details can be found outlined in our FAQ page here: bit.ly/3zjgZ6W ^AM
Unfortunately, no. Migration cannot be reversed and we're unable to transfer game licenses between accounts. If you need assistance with the Microsoft account, such as gaining access or changing the email, please contact nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Sure do! Make sure to check out bit.ly/3DmMJvs and bit.ly/3gsyuMp. We have no further information besides what's listed on those pages though, so we encourage you to reach out through those channels. ^AM
Go ahead and reach out to our team who can take a look further into the account and see what's going on. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Please make sure to read through this FAQ bit.ly/3FGXNFg and check all relevant linked articles to see if your answer is addressed there. More specific help for opting in and out of Beta can be found here: bit.ly/3FOsPt7 ^AM
Is this on Minecraft for Windows? If so, and you're using the Windows Launcher, make sure you are logged into the correct Microsoft account. For further support, please reach out to nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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