Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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We don't do support through DMs at this time. If you explain what's going on here I can do my best to assist you. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We have other ways to verify a players account when they are doing an account recovery. Do your best to remember the information to the questions asked and we'll do our best to assist you. ^TK
Could be a bad connection to the authetication or it could be world corruption. Do you have any worlds doing this or is it just this one? ^TK
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^TK
Whasty troubleshootings steps have you tried at this time and are you playing on WiFI or Hardwire? ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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If you have any old marketplace content or worlds you're not using, please remove them and try again to see if the item downloads. ^TK
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Seems to be some confusion here! First, sorry about the accidental purchase. Second, you have to go the platform billing team because we don't have access to Playstation, IoS, Android, and so on's billing system. ^TK
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If you could, can you have your friend make a ticket with our Technical team? To keep their information secure, please have them complete our request form at bit.ly/3uO21ER ^BT
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This tends to happen when you're logging into an account that doesn't have a game license. Please double-check your credentials and make sure you're using the Microsoft log-in! Also, check this FAQ to see if it helps: bit.ly/3cluzz3 ^BT
I'd suggest taking a look at this bug report page to see if it relates to your issue! bit.ly/3jz9Dbo ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Can you send a screenshot of the that stronghold error that you're talking about? I'd be happy to take a look! ^BT
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We'd be unable to help through this avenue due to security policies, so it's best to leave it to our Accounts team! Please be patient and they'll reach out to you as soon as they get your ticket. ^BT
Was it something in the Marketplace that you purchased on accident? If it was, can you tell me what item it was? ^BT
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Gotcha! If you could, can you make a ticket with our Tech team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We can't open or answer DMs, but I'd suggest reaching out to our Support team for this! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT