Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Glad to hear that everything's working now! :) Let us know if you run into any other issues. ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Demo issues typically happen when you're logging into an account where the game license isn't linked. Please make sure you're logging in using the log-in screen and that you're using the correct account and you should access your game! ^BT
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Thanks for making the ticket! We're a little backed up at the moment due to the holiday season, but someone will be with you as soon as they can. Thanks for your patience in the meantime. ^BT
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We're currently experiencing a little bit longer than usual wait times during the holiday season, but we thank you for your patience! Someone will reach out to you soon. If you don't hear back in the next few days, let us know so we can check on your ticket! ^BT
Gotcha. Thanks for your patience in the meantime! If it's currently being investigated, they'll be with you as soon as they get a response! ^BT
Thanks for making a ticket with us. We're a little backed up at the moment, but I assure you that you'll get a response as soon as they reach your ticket. Thanks for your patience in the meantime! ^BT
Just checked it out and no worries, the case is still open and it's being looked into by our agents! Please be patient in the meantime and they'll reach out to you as soon as they finish investigating. ^BT
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Our Marketplace team can take a look if you make a ticket with them! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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That is a question that our Accounts team will be more than happy to assist you with! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Uh oh, let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for sending in that ticket! Our agents should be right with you as soon as they get to your ticket! ^BT
You can let the agent know in your ticket that you didn't get assistance needed. They will need to continue to work with you. ^TK
No worries, we have a Realms team that can set that up for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
That's likely due to signing in with the wrong credentials! You can read up more here on the demo mode option showing up: bit.ly/3cluzz3 ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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