Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
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- Followers 478,598
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Have you tried any troubleshooting steps and can you tell me if you play on WiFi or Hardwire Connection? ^TK
It's possible that you're logging into an account that doesn't have a game license! Please make sure you're logging into the right account with your Microsoft credentials. Also, check this FAQ to see if it helps: bit.ly/3cluzz3 ^BT
Please reach out to our Realms team so they can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Going to send you to our Accounts team so they can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Do you get any error messages when trying to get into servers? If so, grab a screenshot and we'll take a look! ^BT
That's a neat idea! How about you send that our Devs way so they can take a look? feedback.minecraft.net/hc/en… ^BT
Let us take a crack at it! If you could, can you let us know what platform you're playing on? ^BT
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Thanks for giving this all a try for us. From here, can you try reaching out to our Tech specialists so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
You should be able to! If it's Java, you'll just have to go here (bit.ly/3AcAuQF), follow the instructions, and log in! If it's Bedrock, you'll have to sign in, click on the three dots in the Windows store next to your profile pic, go to My Library, and download! ^BT
If you could, can you have your friend make a ticket with our Support team? aka.ms/Minecraft-Support ^BT
You can't transfer a game license from one platform to another, sorry to say! If you'd like to play on your iOS, you'll need to repurchase it. ^BT
Oh no! If it's a Microsoft account, I'm going to have to send you to Microsoft Support so they can help you out. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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Let's have our Tech take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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This tends to happen when your graphics card isn't compatible or if you're using an older version of the game. If you recently have updated your GPU drivers and this started happening, try rolling back to an earlier version! ^BT
Sorry to hear about this! If you could, can you try clearing your storage space on your Switch to see if that helps? Sometimes having too much gunk can cause crashing. ^BT
Uh oh! Let's have our Realms team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Glad to hear that you were able to make a ticket! It looks like an automated message was what got to you, but an agent will get to you as soon as they reach your ticket. Thanks for your patience in the meantime! ^BT
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Since MaurOwO is technically taken, you won't be able to use it. If you need help with getting into that other account or if you need help with deleting it, we can help if you make a ticket with our Support: aka.ms/Minecraft-Support ^BT