Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Gotcha, Minecraft uses Microsoft's privacy settings for online play. If an account is underage, those settings are managed by an adult in the family group. For more information on how to allow online play in Minecraft, please see our FAQ here: bit.ly/3JMKLpx ^IV
1
Hmm, that is strange. I'd like to confirm that your Microsoft account is properly configured for online play. Can you read through the FAQ here to make sure your account has the proper settings enabled? bit.ly/3JMKLpx
If it is, what platform are you playing on? ^IV
1
Please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
1
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
1
1
9
It seems like there might be some issues with your connection. What platforms are you playing on, and have you tried any connectivity troubleshooting so far? ^IV
1
4
It sounds like you might be logging in with a new account. I recommend reading through our FAQ here to help locate your original account: bit.ly/3cluzz3 ^IV
To report this information to the appropriate team, please submit a request using this "Report a Concern" form: bit.ly/3YyARPp
This will escalate the report to investigate further and take any action necessary ^IV
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^IV
1
That does sound frustrating. Is this for a custom skin in Minecraft: Java Edition, or a skin on the Minecraft Marketplace? If it's for Java, can your friends see other players' custom skins? If it's for a Bedrock edition, which platform are you playing on? ^IV
1
1
Unfortunately, we aren't able to provide assistance with corrupted worlds. In the future, we recommend saving backups of your worlds so that you can go back in case of corruption. You can check out the steps to backup a world here:
bit.ly/3jiNA8W ^IV
1
What issues are you having with your command? I can't promise I can assist you but I can try and track down an answer. ^TK
I'm gonna have you reach out to our Marketplace/Tech team to take a look into what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Unfortunately, after a World has been corrupted there isn't anything we're able to do on our end to assist with fixing it. ^TK
Unfortunately, that sounds like corruption within the world and there isn't a way to get it back. Making a backup of Worlds can come in handy as corruption can happen any time for multiple reasons. bit.ly/3jiNA8W ^TK
I had to reach out to do some research and this is indeed a Merch Shop gift card! You can read up on it more here.
Please see the Minecraft Shop gift card product page for more information about these unique gift cards. ^TK
2
If you're seeing demo mode that likely means you're not logging in with the correct credentials! You can read up on it more here: help.minecraft.net/hc/en-us/… ^TK
1
1
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
1
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL. ^BT
Please create a ticket with our Accounts team so they can have a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT