Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Contact us through to set up your Realm for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Sometimes the subcription can hang and cause issue! I can escalate you to the team to set it up but I also want to suggest taking the world and starting a new subscription. That usually helps with the continuous renewal. ^TK
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Time to send you on up to our account team so that we can look into what's going on! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We have a Realms team in place that can work to set up your Realm for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
In this case, you will need to reach out to Xbox/Microsoft Support for assistance in recovering your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^TK
Did you already submit a ticket up to our support team for assistance and is your account migrated? ^TK
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I'm going to have you reach out to Xbox/Microsoft support for assistance in locating which account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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If you're using external storage, check out this FAQ to see if the issue applies and see some potential workarounds (depending on the location): bit.ly/3gXBssQ ^AM
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Once you unlink, you'll still only be able to re-link to the original Microsoft account. If you're having trouble locating a Microsoft account, you'll want to reach out to Microsoft Support for assistance. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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It depends on your device, but check out this FAQ for steps specific to your device bit.ly/3FOsPt7 and let us know if you still have questions! ^AM
Unfortunately, we don't have a way to fix corrupt worlds. Check out this FAQ for ways to back up your data in the future! bit.ly/3jsz7Hf ^AM
We're currently experiencing a little bit longer than usual wait times during the holiday season, but we thank you for your patience! Someone will reach out to you soon. If you don't hear back in the next few days, let us know so we can check on your ticket! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Unfortunately, I'm unsure and we're unable to assist with Microsoft payment issues. Please reach out to Microsoft Support, who handles those transactions: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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If Java Edition, unfortunately yes you will need to purchase three copies. But Bedrock is available for Microsoft Family Sharing. Check out this FAQ for more details: bit.ly/3VkIxC7 but let us know if you have further questions! ^AM
Did you have a Mojang account or did you migrate or purchase your game after Dec. 1, 2020? Once we know we can offer some potential solutions, and in the meantime, please also check out this FAQ bit.ly/3cluzz3 ^AM
That sounds like a lovely idea for our faithful pals! 🐶 🐱 If you would like to submit your idea so the devs can take a look, we welcome suggestions at our feedback site: feedback.minecraft.net/hc/en… ^AM
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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