Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Is this referring to a Mojang account or a Microsoft account (migrated from Mojang or purchased after 12/1/2020)? ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^AM
Please reach out to our Tech team who can provide more detailed guidance than we are able to provide via Social support. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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For eligibility requirements please read our FAQ here: bit.ly/3TtwrH4 ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Do you have a Realms backup? If so, try loading the backup from the configuration menu and let us know if you're unable to do so! ^AM
Connection issues can have a few causes, but if it may be the Wi-Fi, we always recommend switching to ethernet for a more stable connection. You may also want to check out this Xbox-specific article to check your NAT settings. bit.ly/3HZKxwz ^AM
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If you already own the game, selecting "buy" will take you to the download page, but we appreciate your feedback if you feel this is confusing on the player side. We have a site where you're more encouraged to submit your feedback if you'd like! feedback.minecraft.net/hc/en… ^AM
Let's get you over to our Realms team who can take a look and assist with this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
We do have a site for that if you'd like to submit your feedback! Check out feedback.minecraft.net/hc/en… ^AM
The privacy and safety settings are the cause of that error message, but if you think there may be something else going on, please complete our request form at aka.ms/Minecraft-Support so our team can continue assisting with any issues. ^AM
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You can reach out to Xbox/Microsoft Support for assistance but I'm betting they are going to let you know you're logging in with the wrong info. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
No worries! Our team has alternate ways to verify you. You can provide that info in the ticket (be sure you don't submit the full credit card number for your privacy, we only need last 4 digits) and the team will let you know if there is other information they need. ^AM
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We're not devs so we can't say if Otters will be a thing but you can check for updates here: help.minecraft.net/hc/en-us/… ^TK
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Usernames don't change when migrating, but you may be referring to a Gamertag. You can check out this FAQ: bit.ly/3FNmr5C and for assistance with locating the correct account your username/profile was migrated to, please contact support.xbox.com ^AM
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The Transaction ID came with the purchase of Minecraft with a Mojang account. If you don't have it no worries just submit the ticket up and they can still look into assisting you . ^TK
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Our Accounts team are prepared to assist with this issue! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
I can assure you that migration does not change your username. If your username is missing, this means you're logging in with the wrong Microsoft account. Check out bit.ly/3cluzz3 for possibilities and be sure to check any other Microsoft accounts you may have used! ^AM
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You don't need to re-buy Minecraft if you have already purchased the game. You can redownload by visiting minecraft.net/en-us/download without even signing in. You can grab whichever version you'd like! ^AM
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