Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You can also try using a different web browser to log in to the website (e.g., Google Chrome, Internet Explorer, Mozilla Firefox)
Try restarting your device
Try using a different Internet connection, such as mobile data or a hotspot, if available.
Let me know how that works! ^TK
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Unfortunately, that is not an answer I posess! Looking up to see if your specs meet requirements would be a great place to start. ^TK
We don't support DM's at this time would have been the better thing to say! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
This usually indicates a connection problem. Make sure you connect via hardwire if on WiFi to ensure a stable connection and try restarting your system. Double check your firewall/antivirus as well and let us know if you're still having trouble! ^AM
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If you have migrated your account you will need to reach out to Xbox/Microsoft Support for assistance in recovering your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Are you making sure that you're signing in with the correct credentials? I imagine you're seeing demo mode at this time? ^TK
We're unable to communicate via DMs but you can let us know here what the issue is and we can try and get you pointed in the right direction! ^AM
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If it's not loading in or not giving you the option login may be worth uninstalling/reinstalling to see if it gives you the option. Wondering if its already has you logged in but isn't showing it. ^TK
This usually indicates your graphics card is not compatible if you are using an older version of Minecraft. If you have recently updated your GPU drivers and this issue started happening, you may want to try rolling back to an earlier version. ^AM
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Do you mind giving me a bit more information into the matter? I'll be more than happy to assist you :) ^TK
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You'll need to reach out to our accounts team for assistance! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Unfortunately, if you did not have Bedrock and Java on the same account before 6/6/22, you will not be eligible, and we're unable to change eligibility requirements for the Vanilla cape. ^AM
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You'll needto change the settings on your account and you can do so by following the steps here: help.minecraft.net/hc/en-us/… If you continue to have issues after that let me know. ^TK
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No worries, if you don't have your Transaction ID we have other ways to verify you. We're currently experiencing a bit longer than usual wait times but thank you for being patient! Someone will get back to you as soon as they are able. ^AM
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This usually indicates a connection issue, please try connecting to hardwire if on Wi-Fi, and power-cycling your console and router. Also let us know if there is any other troubleshooting you've already tried if you still need assistance so we can rule them out! ^AM
It should be a 7 digit number, should look something like 4567356. If you grab me that I can take a look into what's going on. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Unfortunately, singleplayer worlds are stored locally on your device, they're not attached to your account. If they were deleted or corrupted we cannot assist in recovering them. For more info about worlds and how they're stored, see our guide at bit.ly/3c9PK76 ^IV
We do still exist! If you're having trouble logging in to your account, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
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