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Redmond, WA
Joined January 2013
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If you're signing in to the same Microsoft account on both devices, your Marketplace purchases should be available on both devices. For more info about how the Marketplace works, please see our FAQ at bit.ly/3w80nhZ ^IV
It sounds like you might have enabled the Menu UI Narration accessibility option, which can be accessed from the Settings menu. For more information about this option, please see our guide here: bit.ly/3v6Xj4G ^IV
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Have you tried uninstalling and reinstalling the game? It could be that your game files have been corrupted. ^IV
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Well that's no good, what happens when you try and play online? Do you see any specific error messages? ^IV
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Getting a customized HUD would be really cool! However, I don't believe that it's supported at this time. If you'd like to suggest this as an addition to the game, you can submit feedback here: bit.ly/3uQyA4R
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You can definitely deliver this feedback over here where devs may possibly see it: feedback.minecraft.net/hc/en… ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Are you getting an error of any kind when downloading the Bedrock version of the game and what other troubleshooting steps have you tried? ^TK
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Can you clarify a bit more for me? Did you Migrate your account and now you're unable to access it due to seeing the demo mode option? ^TK
I can't slide into your dm's BUT if you give me some more detail I can point you in the right direction at least. ^TK
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I always love a good customization option, however, we're not the devs so we can't implement that :P You can leave your feedback over here for them to see: feedback.minecraft.net/hc/en… ^TK
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Unfortunately, we are not able to assist. You would need to get in touch with your schools organization to sign up to see what options they have available. ^TK
Unfortunatley, I can't speak to why the ticket was closed but I can take a look into what's going on if you provide me the ticket number. ^TK
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We have an amazing tech team that should be able to get you fixed right up! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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No worries! Our team is a bit backed up at this time but a support agent will get to you as soon as possible. Thanks for the patience. ^TK
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I'm more than happy to take a look at what's going on in these tickets if you provide the ticket number? ^TK
Are you talking about the Vanilla Cape by any chance? We have a great faq here that can provide lots of valuable information regarding the cape: here: bit.ly/3TtwrH4 ^TK
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I imagine you're likely seeing the demo pop up! If that's the case this means you're logging in with the wrong credentials. You can read more about it here: bit.ly/3cluzz3 ^TK
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