Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
No worries! We have an account team that can look into helping you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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We're gonna try a couple of things here! First, check your firewall/antivirus for permissions for Minecraft and then reinstall.
If that doesn't work let's have you sign all the way out of your Microsoft Account and sign back in. ^TK
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Great start! If you're still having the issue I would suggest uninstalling, check your firewall/antivirus for permissions and then reinstall to see if that resolves the issue!
Any errors when trying to access the Realm? Screenshots are great :) ^TK
I know that you said that you have enough storage for this content but would you mind removing anything you may not be using and try the download again? If it continues from there I'll go ahead and escalate you up to the Marketplace team :) ^TK
Are you still having issues at this time and if you are can you tell me what troubleshooting steps you have already tried? ^TK
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Unfortunately, we do not have the steps available for that. Best bet would be to reach out to Xbox/Microsoft support in this case. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
We're not seeing any reported outages at the moment. What sort of network troubleshooting have you tried so far? ^IV
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Sure thing! It looks like your ticket has been received and is currently being processed. As soon as we can we'll reach back out to you over email. We appreciate your patience! ^IV
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Unfortunately, we aren't able to offer support for older versions of the game. It might be due to newer versions of your graphics drivers, but we generally recommend using the latest version of Minecraft. ^IV
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question!
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
Hi Jacob, sounds like a recipe for a 'spit' and run! You can submit this feedback to our feedback site: bit.ly/3uQyA4R. That way our game devs can see it! ^IV
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GIF
We're a bit backed up at the moment due to the holidays, but if you have a ticket number I'd be more than happy to double check its status! ^IV
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That seems like a weird glitch, does this happen on all of your worlds or just one? If it's every world, we'd recommend backing up your saves and reinstalling to see if that helps. ^IV
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I'm not 100% sure on that, if you have questions about controller compatibility for PSVR, we recommend reaching out to PlayStation Support for additional information: support.playstation.com/ ^IV
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That sounds frustrating! Please make sure you're logging in your log-in and check your Gamertag to make sure you're logging into the account. I'd also suggest giving this FAQ a look to see if it assists you: help.minecraft.net/hc/en-us/… ^BT
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If you're playing on PC, you'd be able to recover it if it's still in your bin. If it's not there, you won't be able to get it back. ^BT
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