Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You'll need to continue working with the agent in your support ticket as we're not able to assist with account recoveries from here. ^TK
Not sure what kind of phone you have but you could have background programs running at the same time or there could be a corrupt file, so uninstall/reinstall to fix it. ^TK
Unfortunately, we're not developers so we can't give you an ETA on when the issue will be resolved. Sorry about he incident and you can find updates here: help.minecraft.net/hc/en-us/… ^TK
Best bet here would be to reach out to Xbox/Microsoft Support for assistance. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
I'm gonna be honest and say that I am not sure! Best thing to do is check it out and see if you're stuff is still there. ^TK
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Sorry about this, just coming across this! If you could, can you send a ticket to our Support team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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You shouldn't have to rebuy. We'd be happy to look, but we'll need more information. If you could, can you please send a screenshot of the error that you're running into? ^BT
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Please reach out to our Realms team so they can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We have a bit of a backlog at the moment which is why there's a delay, but I assure you that you'll get a response as soon as an Agent gets to your ticket. Thanks for your patience in the meantime. ^BT
Thank you for reaching back out to us! I checked it and it appears that an agent just hasn't gotten to it yet due to the backlog. You'll get a response as soon as an agent reaches it. Thanks for your patience in the meantime! ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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We can't transfer a game license from one account to another, I'm sorry to say. You'd need to repurchase on your iPhone in order to access it. ^BT
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. Here's also a link to the bug report! Please keep an eye on it for any updates: bugs.mojang.com/browse/MCPE-… ^BT
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Gotcha! Can you try checking the privacy settings on your account to see if they're set up for access? More detail on this can be found here: bit.ly/3JMKLpx. If adjusting your privacy settings hasn't helped, then please let us know! ^BT
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Make sure that you're logged into the account with the correct credentials! Also, double check that you're using the Microsoft log-in screen since you've just migrated. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Looks like this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience! Here's a link to the bug report page where I suggest you keep an eye on for updates: bugs.mojang.com/browse/MCPE-… ^BT
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