Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you're needing additional help, you may need to reach out to Microsoft Support so they can help you get it squared away. You should be able to reach out to them by using the following links: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Does it give you an error when trying to purchase? If so, can you provide a screenshot or describe it in more detail? ^BT
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Sorry to hear about this! If you could, can you let me know what platform you're experiencing this on? ^BT
We cannot transfer a game license from one account to another, I'm sorry to say. If you'd like to play on PC, you'll need to purchase on that platform. ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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Glad to hear that everything's working now! If you run into any other issues, you know where to reach us! ^BT
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Go ahead and reach out to our Realms team to have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for bringing this to our attention! Send this over to our Safety team by filling out this form: bit.ly/3YyARPp ^BT
Sorry, I don't quite understand what's going on! If you are waiting on a ticket, we ask for your patience as we're a little backed up at the moment. ^BT
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Ah, thanks for correcting me! Do you have a ticket number? If so, I can take a look! Also to answer your other question: you can provide that transaction ID you'd like! ^BT
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Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
From the main menu, you should be able to select it from a list of your owned world templates by clicking Play > Create New. You should also find it under your "Owned Content" in the Marketplace and create a world with that! ^BT
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Be sure to include your Gamertag and a screenshot of your receipt of purchase. ^BT
For that error code, you'll want to reach out to our Technical Support team to provide further guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
What issue are you running into with migrating? Also, you mentioned that you reached out to us. Do you have a ticket number? ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Glad to hear that everything's working now! If you run into any other questions, feel free to reach back out to us and we'd be happy to help. ^BT
The Cauldron error code means that Minecraft is unable to reach the authentication servers, or the connection has timed out. Please make sure that your connection is stable and check that it is configured properly. Check this FAQ to see if it helps: bit.ly/3OFTXyA ^BT
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