Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We're a bit backed up at the moment, but I assure you that an Agent will reach out to you as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT
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If it's a Microsoft account, you'll need to reach out to their account as we don't have access to their account management system. You should be able to reach out to them by using the following links: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our Account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
Sorry to hear that! Please make a ticket with our Support team and they should be able to help. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
This likely means you're logging into an account that doesn't have the game license. Check out this article for more potential solutions: bit.ly/3cluzz3 ! ^AM
Let's get you over to the Tech team to provide detailed solutions for this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Oh, yep that's definitely interesting! Looks like it's still awaiting response, so let's have you keep an eye on that bug page, please upvote and add a comment with additional info if you haven't already so the devs can check it out. ^AM
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Unfortunately, we're unable to move games between accounts. Once a license is on an account, there is no way to reverse it. If you'd like assistance with changing an email or other account settings, please reach out to nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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Is this a skin from the Marketplace? If so, try fully logging out and back in to see if they reappear, and that you're updated to the latest version. If still missing, let us know so we can get you to someone who can take a look. ^AM
Sounds like actually it may just be a quick fix! You likely need to enable permissions on the child account for multiplayer and join/create clubs to "allow." Detailed steps here: bit.ly/3zjgZ6W but let us know if that's not the issue! ^AM
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Please try signing all the way out and back in to see if they re-appear and make sure you're updated to the latest version! If you're still having trouble, let us know! ^AM
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Our Accounts Team typically assists with these issues. Do you have a Microsoft account or a Mojang account and have you submitted a ticket? ^AM
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Hmm, screenshot image is a little pixel-y. Depending on the exit code, solutions will vary. Can you tell me what that Exit Code # is? ^AM
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Where are you trying to buy it from, and which Edition are you trying to buy? To get started, you should just be able to buy Minecraft for Windows from the Microsoft Store and run it through the Headset's library. ^AM
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You'll want to reach out to the Realms team to take a look and help you get that off the ground! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
You may want to check out our Java & Bedrock Edition for PC promotion. If you already owned Java, check out this FAQ for more info on how to get Bedrock for free! bit.ly/3v8DvhT ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM