Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
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Replying to @FaenWenYTB
Unfortunately, it could be due to a number of reasons. If the name is unavailable, however, we're not able to assist you in getting the username. bit.ly/3pztnLM ^TK
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Replying to @Cetashi
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Replying to @isthisname
Let's have you reach out to support to take a look and see what's going on. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Replying to @dhakdm32
Sorry, can you just clarify that for me; you're saying the launcher gives you an error that says "page not found"? That certainly sounds unusual; please try manually removing the account from launcher and signing back in, but in the meantime, can you elaborate a bit more? ^AM
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Replying to @corbomiteo
We're a bit backed up at this time so it's going to take a bit more than a couple hours! Thanks for the patience as our team gets to you. ^TK
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Unfortunately, that is the case. Something that could help in the future is uploading the World to a Realm and then creating backups of the World so you don't run into this issue again. ^TK
Replying to @Cetashi
Has your account already been migrated to a Microsoft Account or are you looking to migrate it? ^TK
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Replying to @ObsunSwitchPost
We're not developers so we can't bring anything back but you can provide feedback to the devs: feedback.minecraft.net/hc/en… ^TK
Replying to @FaenWenYTB
Unfortunately, support does not change usernames for players and we are unable to change availability; the system is fully automated. If you are unable to choose the username you want, we ask that you please choose a different username. ^AM
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Replying to @acwl2003
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Replying to @corbomiteo
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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If it was a single player world then you won't be able to retrieve it due to the corruption. ^TK
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Replying to @MLGKingu
No worries, we have a Realms team in place that can assist you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
What troubleshooting steps have you tried and are you getting any errors when it crashes? ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Are you getting an error of any kind when it crashes on you and where does it crash? ^TK
Replying to @NicoleRosner7
If the issue persists you can reach out to our tech team for a closer look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Replying to @dhakdm32
Did you try clearing your cache/cookies or trying a different browser? ^TK
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Replying to @That_one_TT_guy
I would suggest trying the hardwire connection, however, you can reach out to our tech team for review. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Replying to @FaenWenYTB
We can not go into a DMs as we do not have support there. It sounds like you have already submitted a ticket so if you're not getting help please let the agent know. ^TK
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