Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Do you mind clarifying what you mean a bit more? Seems like there is a lot going on here so I am happy to try and help troubleshoot any issues. ^TK
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We'll have to take a closer look into this so i'm going to submit you up to our Realms team! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Great to keep in mind we're support and are not in contact with devolopers of the games what so ever! So if you ever have an idea you know where to bring it now. :) ^TK
Make sure you are logged into the same Microsoft account in the launcher as in the MS Store. For more info on the redemption process you can check out this FAQ: bit.ly/3v8DvhT but do let us know if you're still having trouble! ^AM
Unfortunately, Mojang Support can't assist with Microsoft accounts, but for further assistance, please reach out to Microsoft Support: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
What a fun and festive idea! That is certainly something you can submit to our feedback site so the devs can see your suggestion! You can check that out here: feedback.minecraft.net/hc/en… ^AM
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It sounds like you may have enabled a texture pack, try disabling it to see if that helps. This also could be a sign of corruption. Have you tried creating a new world to see if the issue persists? ^AM
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I'm not sure what you mean about the diamond color. Could you explain the issue a little further, like if you're seeing something that may be a bug or you have a suggestion? ^AM
It depends on the error message; there are a couple. Check out this article for some examples and potential solutions in the meantime: bit.ly/3yIzgLG but if you let us know which of the error messages you see, we can try and assist! ^AM
It depends on your specific device version and specifications, but you can check out this article for info on save data locations: bit.ly/3c9PK76 and this one for specific external storage issues with Android: bit.ly/3gXBssQ. Hope that helps! ^AM
Our Realms team can investigate this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Our Marketplace team can help you investigate those missing purchases. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
We're unable to comment on any future updates or intended features, but that sounds like a great idea! If you'd like to submit your suggestion for adding new paintings, please add it to our feedback site: feedback.minecraft.net/hc/en… ^AM
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Can you tell us a bit more about the specific error that you see? There could be a couple different issues, but once we know for sure we can get you pointed in the right direction! ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
That's good news. We love when things decide to resolve themselves! Sorry to hear about that mod pack, though. For support with Marketplace items, you can always zip an email to our Marketplace team by filling out the form at aka.ms/Minecraft-Support! ^AM
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Since it sounds like you've exhausted troubleshooting options, let's get you over to the team for some more in-depth solutions. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM