Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This likely means a different MS account than the one you migrated to is being logged into. Check out this FAQ: bit.ly/3cluzz3. You will need to reach out to Microsoft Support for assistance with locating an account: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
I'm not sure what you mean. Are there any error messages you see when trying to join a new server? Let us know in a bit more detail what's going on and we'll be happy to take a look! ^AM
Thanks for your feedback! We always appreciate player ideas on how to make Minecraft more enjoyable for you. If you'd like to submit your idea about Red Nether Bricks (or anything else!), be sure to add your suggestions to our feedback site here: feedback.minecraft.net/hc/en… ^AM
You can contact Account support who are able to assist you with updating the email address. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Unfortunately, we aren't able to change players' eligibility to receive the Vanilla Cape. You can check out this article for more details: bit.ly/3TtwrH4 ^AM
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Issues on Switch can be resolved by making sure you have lots of space available for save data. You may also want to try checking for corrupt files. From HOME menu, select System Settings > Data Management > Manage Software > select Minecraft > Check for corrupt data. ^AM
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Let's get you up to our email support team who can take a look at the account and assist you further. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Unfortunately, we're unable to assist with Microsoft accounts used to log in to PlayStation. You can reach out to support here for assistance with your account: nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^AM
Can you tell us in a bit more detail what's happening when the game crashes? If you're doing anything specific when it happens or at random, what, if any troubleshooting you've already tried, etc. Crashes can be tricky, but we'll be happy to help if we have a bit more info! ^AM
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Can you be a bit more specific about the Realms issue you're having? Sadly, I don't have a magic fix (I wish, though!) but I'm certain we can help with resolving your problem if you let us know what's going on! ^AM
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Poor FPS performance typically indicates a connection issue but can be caused by a range of issues. Ensure you have a stable connection by switching to hardwire, and if you have any third-party texture packs or mods enabled, try disabling to see if that increases performance. ^AM
This is expected behavior. Single player worlds can be set to as high as your hardware will allow, but the render distance for Realms is capped at 10 chunks. You can see more details/optimization options here: bit.ly/3W9aUUw ^AM
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You'll want to make sure your Microsoft account privacy settings are set to allow for multiplayer/online play. Check out this article for steps: bit.ly/3zjgZ6W but if that doesn't resolve the issue let us know so we can keep looking into it! ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Marketplace team can quickly and safely assist with your question! ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Account Support can assist with updating an email if you are unable to do it yourself. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
You are likely experiencing this known issue: bit.ly/3VesCWu. Please be sure to check the suggestions and instructions provided by the dev team for a workaround. Keep an eye on that bug report and be sure to upvote and add a comment if you have any info to add! ^AM
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Mojang Support unfortunately does not have the ability to assist with this. For issues with the Microsoft account used to log in, you will need to reach out to Microsoft support. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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This issue likely lies with your graphics card. It may need updated to the latest version or rolled back to a previous version if you are using an older version of Minecraft and this started after a GPU driver update. Check this FAQ for more details: bit.ly/3GdIT9I ^AM
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