Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sorry to hear that! If you could, can you try using another device and/or platform when trying to complete your purchase? Also, I'd suggest clearing your cache and cookies! ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
The Creeper Crunch cereal promotion ended June 30, 2022 and is only available to US residents. You can check out this article for more details and terms: bit.ly/3uYA78V ^AM
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If you've ruled out connection issues, some other solutions may include ensuring your in-game video settings are set to the appropriate levels for your hardware, such as disabling fancy graphics or lowering render distance. Can you let us know what you've already tried? ^AM
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Not sure what you mean. Only info we have I can think of would be outlined here: bit.ly/3iGWWL9 but if you can clarify what exactly you're looking for, I'll try my best to answer! ^AM
This just means you need to update the Microsoft account privacy/security settings to allow online functionality and multiplayer. You can find the steps on how to do that in our FAQ page here: bit.ly/3zjgZ6W ^AM
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I'm sorry to hear you find the controls uncomfortable! We appreciate your feedback, and we highly suggest you submit any ideas or suggestions to our Feedback site too so the devs can take a look! feedback.minecraft.net/hc/en… ^AM
This issue typically indicates incompatibility with your graphics card and the version of Minecraft you are running. Make sure your GPU drivers are updated to the latest version (more details on that here: bit.ly/3GdIT9I) ^AM
Not sure what you mean. Are you adding this as a suggestion, or is there some issue with your Quest that you'd like some help with? Also be sure to check out this FAQ for any VR-related issues to see if you can find your question there! bit.ly/3HqUsLt ^AM
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I sure can try! But first can you explain in a bit more detail what you're having issues with (submitting a support ticket, using our chatbot, etc.)? ^AM
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Changing the world slot can mitigate this issue. Be sure to back up your data first!! Check out this article for steps: bit.ly/3B8XzEE. Check also these FAQs to see if you find your specific issue bit.ly/3CxjKDg but please let us know if that doesn't help! ^AM
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This error message means that there is already a similarly named file somewhere in your phone. Make sure that you also don't have any conflicting files installed in a Secure or Hidden folder. After fully uninstalling and removing any files, be sure to restart your device. ^AM
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Are you the owner of the Realm, and if so, have you updated to the latest version? Do you see any error messages when you are disconnected? Let us know a bit more detail so we can offer some more assistance. ^AM
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Can you just clarify for me what content you are having issues accessing? It sounds like you are paying for Realms plus, but are unable to access the Marketplace content? Let me know if that's correct or if I'm off base so we can assist you! ^AM
All info we use for verification is requested by us when you submit a ticket for account recovery. Our agents have the final say in verifying you. If you are unable to be verified, you are always welcome to open a new ticket when you find more info for your account. ^AM
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I'm not sure what you mean. Did you submit a support ticket to recover an account but you were unable to? Or something else, in which case, do you mind clarifying that for me? ^AM
Hi! I'm not sure what you mean. Is this a suggestion you have for the game, or are you having issues with installing updates? ^AM
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You... you want MORE zombies?! 👀 Not gonna lie that sounds terrifying personally BUT it sounds like you've put a lot of thought into this idea! Please make sure to submit your great ideas to our official Feedback site: feedback.minecraft.net/hc/en… ^AM
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