Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^BT
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^BT
This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^BT
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Do you get an error when trying to do that? If so, please give us a screenshot and we'd be happy to help! ^BT
It's possible that you're logging in using the wrong account and that's why you're getting this issue. Make sure you're logging in using the right credentials! If you need help with recovering it, you'll need to reach out to Support. ^BT
Not sure why that is! Does the same thing happen when you try logging in with another device and/or browser? ^BT
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The Drowned error code indicates that you’ve run into an unknown error during sign in. Please fully close Minecraft, reset the device you're playing on, and attempt to log in again. If this doesn't work, please reach out to our Tech team at bit.ly/3uO21ER ^BT
There could be many reasons why, but we'll be happy to look into it! To start, what platform are you guys playing on? ^BT
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Our Accounts team should be able to help if you make a ticket with them. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
You would've needed to purchased the account before December 2020 and migrated the cape in order to get the cape, sorry to say. ^BT
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That likely means that the purchase failed and the payment is pending! You can read more on it here: bit.ly/3dIDYS8 ^TK
More than welcome to provide feedback to the devs: feedback.minecraft.net/hc/en… ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. ^TK
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That would be a fun idea! Bring your feedback over to where the devs and other players can see it: feedback.minecraft.net/hc/en… ^TK
If you could, can you try using another browser and/or device to see if that helps? Also, I'd highly suggest clearing your cache and cookies! ^BT
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Let's have our Realms team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for letting us know! If you need help with changing the e-mail or changing any account information, you'll need to reach out to Microsoft Support. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT