Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you have a cloud save of your Hero, try downloading onto your device. Unfortunately, save data is stored locally and in the cloud and we don't have a way to retrieve lost Hero data. Check out this article bit.ly/3Gop7bI for ways to back up your Hero in the future. ^AM
Try making sure that all pre-existing files are deleted from your device. You can check this article for device storage locations: bit.ly/3gXBssQ. If you are using external storage, make sure local storage is clear as well! ^AM
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Our Realms team is prepared to assist with these issues. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
This usually means the wrong Microsoft account is being logged into. Check this article for further details: bit.ly/3cluzz3. You will need to contact Microsoft support for assistance with locating the correct account nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
I'm a bit confused with your statement. You woulnd't Migrate from Micrososft to Mojan, it would be the other way around. Did you Migrate your account from Mojang or is it still there? ^TK
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^TK
You will need to reach out to Xbox/Microsoft Support for assistance in looking into what's going on: nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Could be a corrupt file causing the issue. I would suggest uninstalling/reinstalling, checking your firewall/antivirus to make sure it has permissions. ^TK
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Is it the same Microsoft account being used on both Minecraft for Windows and your mobile device? Are all users/devices using Bedrock? And do you see any specific error messages when trying to join on console/mobile? Let us know so we can look further into this! ^AM
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Not currently any outages on our side of things. What's going on? Are you running into any error messages and what Edition/device? Let us know what's wrong so we can assist! ^AM
Can you elaborate in a bit more detail? Is your friend unable to open the game whatsoever? Are there any error messages? We recommend a fresh reinstallation, but if you have tried that, we'll need just a bit more info about what's going on to look into this. ^AM
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You'll want to contact our Marketplace team to take a look. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
This likely means you are logging in with the incorrect Microsoft account. Check out this FAQ for more details: bit.ly/3cluzz3. If you have already submitted a support ticket, keep working with your agent and they will assist! ^AM
This likely means you are logging in with the incorrect Microsoft account. Check out this FAQ for more details: bit.ly/3cluzz3 and you will need to contact Microsoft for assistance with locating an account. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
You will need Nintendo Online and Playstation Plus for online; also check permissions for multiplayer on the Microsoft accounts are set to "allow." If those are ruled out, let us know in a bit more detail what's happening when you try to crossplay so we can assist! ^AM
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What's happening with your account? If you can give us some more details about the issue you're running into, we'll be happy to help! ^AM
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It is likely that the latest graphics card update is incompatible if you are using an older version of Minecraft. We recommend updating Minecraft to the latest version and making sure you restart after making any changes to your GPU drivers. ^AM
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Usernames can be changed every 30 days, but are held for an additional 7 days after that. We don't assist with username changes, but we recommend trying again at a later time! Check this "usernames" section out for more details: bit.ly/3pztnLM ^AM
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